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About the Role
This is a rare opportunity to step into a highly visible Retail Manager role across some of Charter Hall’s most premium Sydney CBD assets. Sitting at the intersection of retail, office and customer experience, you’ll play a key role in shaping vibrant precincts that are valued by our tenant customers, visitors and communities. You’ll take ownership of retailer relationships, trading performance, lease administration and day to day asset outcomes, while partnering with high calibre internal teams to identify opportunities that enhance experience, performance and long term value across the portfolio.
Responsibilities
- Elevate the retail experience across premium Sydney CBD assets, ensuring the retail offering supports the broader precinct experience and reflects the quality of the Charter Hall portfolio.
- Build trusted retailer and stakeholder relationships through regular engagement, proactive communication and a genuine focus on creating strong customer outcomes.
- Drive commercial performance through leasing support, lease administration, budgeting, reporting, arrears management and revenue optimisation.
- Contribute to strategic asset outcomes by supporting asset plans, capital works, sustainability initiatives, valuation packs, reporting and future-focused improvement opportunities.
- Partner with talented teams across property management, asset management, facilities, leasing, development, finance and legal to deliver seamless outcomes.
- Champion Charter Hall’s values by bringing energy, accountability and an active partnership mindset to the way you work every day.
Requirements
- A strong background in retail property management, ideally with 4-5 years’ experience managing complex retail or mixed-use environments.
- A confident, polished communication style and the ability to build rapport quickly with retailers, customers, consultants and internal stakeholders.
- Commercial acumen, strong financial capability and confidence working with budgets, reporting, lease administration and revenue-focused outcomes.
- A proactive, solutions-focused approach with the ability to work at pace, manage competing priorities and bring clarity to complex matters.
- High attention to detail, strong follow-through and confidence using systems to keep data, documentation and reporting accurate.
- Alignment to Charter Hall’s values, with the resilience, curiosity and drive to keep learning and contribute beyond the day-to-day.
Skills
- Retail property management
- Communication
- Commercial acumen
- Financial capability
- Budgeting
- Reporting
- Lease administration
- Revenue optimisation
- Problem-solving
- Attention to detail
- Systems usage
Location
- Sydney CBD
Work Type
- Full-time
Experience Level
- 4-5 years
Education Level
- Tertiary qualification in property, business or a related field highly regarded
Benefits
- Employee share ownership
- Career development
- Short and long-term incentives
- Salary continuance and crisis insurance
- Employee securities
- Salary packaging
- 20 weeks paid primary carers leave
- 10 weeks secondary carers leave
- Parental transition support
- School holiday programs
- Sonder 24/7 EAP
- Tuesday breakfasts
- Wellbeing leave
- WELL-accredited workplaces
- AIA Vitality
- On-the-job experiences
- 24/7 online learning
- Mentoring and coaching
- Birthday leave
- Purchased leave
- Volunteer leave
- Career breaks
- Fertility leave
- Pledge 1%
- Workplace giving
- Dollar matching
About the Company
- Australia’s leading diversified property funds manager, bringing together scale, expertise and a strong performance track record to deliver for investors.
- Active approach managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value.
- Always looking ahead, exploring new ways to connect people, capital and opportunity.
- Backed by an entrepreneurial, collaborative and customer-focused culture.
- A place where talented people can step up, contribute and make an impact.