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About the Role
As a Stock Controller, you will be instrumental in maintaining an organised and efficient sales floor, ensuring optimal stock levels, and contributing to a seamless shopping experience. You will also play a key role in supporting and developing your team members.
Responsibilities
- Efficiently stock and organise merchandise on sales floors, ensuring an appealing, safe, and customer-friendly shopping environment.
- Execute a broad range of operational tasks, applying established procedures and problem-solving skills to ensure efficient service delivery and adherence to performance standards.
- Accurately perform routine inventory tasks, including stocking, replenishment, and cycle counts, while strictly adhering to established procedures.
- Provide training and coaching to colleagues on effective inventory management, merchandising best practices, and handling non-routine transactional activities.
- Deliver exceptional customer service, adeptly managing and resolving complex or unique customer inquiries and issues to ensure satisfaction.
- Organise and manage work schedules, coordinate effectively with support services, and delegate short-term tasks to team members to ensure timely completion of objectives.
- Ensure strict compliance with all mandatory safety procedures and protocols, including the proper use of personal protective equipment, to maintain a safe working environment for all.
- Prioritize and manage workflow effectively to meet quality and timeliness standards, leveraging performance management tools for continuous personal and team improvement.
Requirements
- Proven experience and a solid understanding of operational procedures and inventory management systems.
- Ability to provide guidance and support to team members.
- Exceptional organizational and time management skills, with a meticulous attention to detail.
- Excellent communication and interpersonal skills, coupled with a strong customer service orientation.
- A strong commitment to safety, compliance, and maintaining a high-quality work environment.
- Demonstrated ability to prioritize tasks and work efficiently in a dynamic retail environment.
About the Company
- Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men.
- We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.
- Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity
- We foster empathy, curiosity, courage, humility, and integrity
- We care for the world we live in