Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Kundenbetreuer für Roadside-Assistance (m/w/div.) role.
Rezi rewrites your resume against Bosch Group's job description. Free.
Tailor your resume to this Kundenbetreuer für Roadside-Assistance (m/w/div.) role.
Rezi rewrites your resume against Bosch Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Kundenbetreuer für Roadside-Assistance (m/w/div.) posting at Bosch Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Kundenbetreuer für Roadside-Assistance (m/w/div.) posting at Bosch Group — free, in seconds.
About the Role
As the first point of contact for customers experiencing a vehicle breakdown, you will be responsible for handling calls, accurately recording data, and coordinating breakdown assistance services. You will ensure service quality and customer satisfaction throughout the entire process, offering direct technical assistance and arranging for vehicle repair and onward travel.
Responsibilities
- Act as the first point of contact for customers in case of a vehicle breakdown.
- Receive calls and accurately record customer data in the system.
- Process and coordinate breakdown cases.
- Coordinate all necessary breakdown assistance services, from direct phone assistance to on-site repair and mobility solutions.
- Ensure service quality.
- Guide customers through the entire breakdown process, keeping them informed and ensuring their satisfaction.
- Provide quick and direct assistance for simple technical inquiries over the phone.
- Ensure seamless onward travel for the customer and organize vehicle repair.
Requirements
- Customer-oriented, strong communication skills, and responsible personality.
- Service- and solution-oriented, independent, conscientious, and structured work style.
- Enthusiasm for new technologies and customer service in the automotive sector.
- Quick comprehension and proficient use of information technology.
- Experience in the automotive industry is advantageous.
- Native-level German language skills.
- Good English language skills.
Skills
- Customer service
- Communication
- Problem-solving
- Information technology
- Automotive industry knowledge (advantageous)
Location
- Berlin
Work Type
- Full-time
- 24/7
About the Company
- Bosch Service Solutions Magdeburg GmbH is part of Bosch, a company that transforms ideas into useful and meaningful technologies in areas like Mobility Solutions, Consumer Goods, Industrial Technology, and Energy and Building Technology, improving people's quality of life worldwide.