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About the Role
HUB24 is expanding its Site Reliability Engineering function and investing in Dynatrace as its core monitoring and observability platform. This role will play a critical part in ensuring the reliability, performance, and scalability of technology platforms. You will work closely with engineering, infrastructure, and operations teams to embed SRE best practices, proactively manage system health, and help design resilient, high-availability services.
Responsibilities
- Provide technical support for complex production incidents, ensuring timely resolution and minimizing customer impact.
- Lead incident triage, troubleshooting, root cause analysis, and Post Incident Reviews (PIRs), driving permanent fixes and continuous service improvements.
- Monitor system performance, availability, and security across HUB platforms, proactively identifying and escalating risks.
- Apply SRE best practices, including SLIs, SLOs, error budgets, and reliability engineering principles, to improve service resilience and operational excellence.
- Support and troubleshoot AWS and GCP cloud environments, ensuring stability, performance, and operational efficiency.
- Administer and maintain Linux and Windows servers, including performance tuning, configuration management, and operational support.
- Support containerized environments using Docker and Kubernetes, helping maintain scalable and resilient workloads.
- Manage server patching and vulnerability remediation activities in line with compliance, security, and risk management requirements.
- Contribute to automation initiatives, developing operational scripts and runbooks to reduce manual effort and improve consistency.
- Participate in an on-call roster, providing support for critical systems, platforms, and services as required.
Requirements
- 3–5 years of hands-on experience in Site Reliability Engineering, Observability Engineering, DevOps, or Infrastructure Engineering, including support for production systems and incident response.
- Practical experience in incident management, including triage, troubleshooting, root cause analysis, and participation in on-call support for high-availability environments.
- Working knowledge of cloud platforms such as AWS and/or GCP, including infrastructure troubleshooting, operational support, and optimisation activities.
- Experience using observability tools, preferably Dynatrace, for monitoring, alerting, dashboarding, and performance analysis.
- Solid system administration skills across Linux and Windows environments, including troubleshooting and basic performance tuning.
- Exposure to containerisation and orchestration technologies such as Docker and Kubernetes is preferred.
- Experience supporting server patching and vulnerability remediation, including prioritisation based on risk and compliance requirements.
- Experience with automation and Infrastructure as Code tools such as Terraform, Ansible, or similar is desirable.
- Strong communication skills, with the ability to document findings, explain technical issues clearly, and collaborate effectively across teams.
Skills
- Site Reliability Engineering
- Observability Engineering
- DevOps
- Infrastructure Engineering
- Incident Management
- AWS
- GCP
- Dynatrace
- Linux
- Windows
- Docker
- Kubernetes
- Server patching
- Vulnerability remediation
- Automation
- Infrastructure as Code
- Terraform
- Ansible
- Communication
Location
- Australia
Work Type
- Flexible
- Hybrid
Experience Level
- 3-5 years
Benefits
- Genuinely flexible and hybrid ways of working
- Employee Share Scheme
- Additional leave and wellbeing support
- Enhanced parental leave and support through different life stages
- Everyday benefits, including discounts and financial wellbeing support
About the Company
- At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.
- Our purpose is simple: Empower better financial futures, together.
- What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.
- HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100.
- We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.
Equal Opportunity
- We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.