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About the Role
As a Sales Advisor, you will implement the ultimate Omnichannel shopping experience for customers, ensuring the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other, and delivers results by embodying brand values: Customer Obsessed, Play To Win, We Are One, and It Starts With Me. Inspire customers with the latest fashion, acting as a brand ambassador and demonstrating the Customer Obsessed value.
Responsibilities
- Inspire customers by delivering service techniques to help them look and feel good.
- Create a fantastic customer experience, allowing personality and individual style to shine.
- Assist customers in finding products online if unavailable in-store, ensuring a seamless one-brand shopping experience.
- Understand local customers to drive sales and connect with the community and charity partners.
- Support in delivering great store standards and creating a visually exciting shopping experience.
- Help create an inclusive environment that values diverse people and opinions, encouraging fun and participation.
- Take a proactive approach to self-development to realize and fulfill personal potential.
- Work collaboratively to deliver the Retail Strategy.
- Recognize individual contributions to performance and Objective Key Results (KPIs).
- Stay updated on New Look offerings to genuinely recommend products and services, driving store performance and brand awareness.
- Be aware of store targets and demonstrate determination to exceed them.
- Ensure a safe store environment by following all Health and Safety procedures.
- Help protect profit by focusing on maximizing sales, reducing loss, and controlling costs.
- Fulfill responsibility to remain compliant with all Mandatory Training Modules.
- Act as a Your Voice Representative to encourage team members to voice ideas and opinions.
- Support communication and delivery of key engagement initiatives and messages.
- Serve as an ambassador at Your Voice meetings, sharing ideas and feedback.
- Challenge store management to influence change based on team feedback.
- Role model company values and showcase a great example to customers and the team.
- Serve as a Key Holder in exceptional circumstances to support store opening/setup or pre-trade tasks, ensuring H&S and security procedures are followed.
- Be responsible for the team, service levels, and stock in the absence of management.
- Deliver exceptional department standards and maintain operational excellence.
- Utilize data and reporting to share and shape department performance.
- Act as the department expert, confidently recommending products to customers.
- Support the delivery of brand VM and POS guidelines through product handling and retail standards.
- Execute window and mannequin styling according to guidance.
- Support floor moves in line with trade activity (e.g., sales or promo launches).
- Stay updated on current trends, competitor features, and influencer promotions.
Requirements
- Previous experience in retail is desirable but not essential.
- Confident with people and passionate about talking to customers.
- Good communication skills and ability to deliver a great customer experience.
- Understanding of the core customer in the local market.
- Passion for fashion and staying updated with the latest trends.
- Ability to embrace change and demonstrate resilience in a fast-paced retail environment.
- Understanding of teamwork and ability to demonstrate values and behaviors of a great team player.
- Keen eye for detail in maintaining store standards.
- Ability to work collaboratively.
- Determination to exceed store targets.
- Awareness of store targets.
- Understanding of Health and Safety procedures.
- Understanding of areas to focus on to maximize sales, reduce loss, and control costs.
- Awareness of responsibility to follow all Health and Safety procedures.
- Fulfillment of responsibility to remain compliant with all Mandatory Training Modules.
- Confidence to challenge store management to influence change.
- Ability to role model company values.
- Completion of mandatory training for Key Holder role.
- Ability to share and shape department performance utilizing data and reporting.
- Ability to confidently recommend products to customers.
- Ability to support delivery of brand VM and POS guidelines.
- Ability to execute window and mannequin styling.
- Ability to support floor moves.
- Interest in current trends, competitor features, and influencer promotions.
Skills
- Customer service
- Communication
- Fashion knowledge
- Trend awareness
- Teamwork
- Resilience
- Attention to detail
- Visual merchandising
- Sales
- Omnichannel retail
Location
- Local New Look store
Work Type
- Full-time
- Part-time
Experience Level
- Entry level
Benefits
- Training to support progression
- Development opportunities
About the Company
- New Look fosters a dynamic and inclusive workplace.
- Committed to recognizing and developing internal talent.
- Values customer obsession, playing to win, unity, and personal accountability.