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About the Role
As an IT Technician, you will play a key role in delivering a high-quality, people-focused IT experience by providing hands-on, on-site technical support to users at our Vancouver office. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company.
Responsibilities
- Welcome users at the IT service desk counter within iA offices, quickly assess their needs, and provide immediate, professional, and courteous on-site support.
- Assist users in person, gather feedback, and provide relevant advice on best practices for using tools, technologies, and IT services.
- Perform IT diagnostics, ensure rigorous follow-up with requesters, and aim to resolve issues efficiently within the assigned scope, minimizing escalation when possible.
- Handle IT support requests both on-site and through service management tools, ensuring timely and effective resolution.
- Install, configure, and handle company workstations, mobile devices, and IT accessories, while ensuring accurate updates to asset data, inventories, and documentation.
- Participate in supply and equipment management, including receiving, storage, and maintaining workstation staging and storage areas in good condition.
- Set up, operate, and dismantle audiovisual equipment for corporate events, and provide on-site technical support to organizers and presenters to ensure smooth execution.
Requirements
- Strong customer service skills, interpersonal abilities, collaborative mindset, and focus on continuous improvement, both in person and over the phone.
- Excellent knowledge of office productivity tools and applications, including hardware, software, and online solutions.
- Strong technical knowledge of Windows and Mac environments, as well as mobile devices (Android and iOS).
- Experience with Internet or telecommunications service providers is considered an asset.
- Willingness to learn and ability to evolve in a constantly changing technological environment.
- Minimum of 2 to 5 years of experience in IT support.
- Knowledge of French would be considered an asset.
Skills
- IT support
- Windows
- Mac environments
- Mobile devices (Android and iOS)
- Office productivity tools
- Hardware
- Software
- Online solutions
- Audiovisual equipment setup and operation
Location
- Toronto
Work Type
- On-Site
- Temporary
- Full-time
Experience Level
- 2 to 5 years
Education Level
- College diploma (DEC or AEC) in IT or equivalent
Salary/Compensations
- 60,636$ - 79,585$ CAD
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
About the Company
- iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
- With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States.
- The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
- At iA, we’re invested in you.
Equal Opportunity
- At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
- Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.