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About the Role

Oversee sales operations across Cartier North America, leading a team responsible for flawless product flows to retail and wholesale channels. Drive operational excellence, advance sales operations capabilities, develop teams, and deliver a best-in-class client experience.

Responsibilities

Manage the Sales Operations function, ensuring appropriate processes, tools, and systems are in place.
Foster a culture of operational excellence and continuously improve sales operations performance.
Lead and optimize distribution flows across North America for retail and wholesale channels.
Coordinate client firm orders with boutiques, external partners, and commercial teams.
Manage back-order portfolios and delivery prioritization.
Oversee consignments throughout their lifecycle.
Coordinate buybacks and product returns.
Support product allocation and operational execution for commercial and marketing events.
Coordinate physical product flows with Richemont logistics teams.
Collaborate with Richemont to ensure timely and compliant deliveries.
Monitor logistics performance.
Conduct stock rebalancing initiatives between boutiques.
Coordinate purchase order creation for new product launches.
Monitor and ensure successful fulfillment of novelty collections and strategic launches.
Ensure timely investigation, resolution, and reporting of claims.
Simplify and standardize operational processes in partnership with the Operations Excellence Team.
Build next-generation operational capabilities.
Increase automation through digital tools and system enhancements.
Develop advanced dashboards and KPIs to improve operational visibility and decision-making.
Champion continuous improvement initiatives and foster a culture of operational excellence.
Lead change through communication, collaboration, and training.

Requirements

Bachelor's degree in Business, Supply Chain, Operations, Engineering or a related field required.
10+ years of experience in Sales Operations, Supply Chain, Merchandising or Retail Operations.
Passion for delivering exceptional client experience with a customer-first mindset.
Demonstrated success leading and developing high-performing teams.
Strong collaboration skills, with the ability to partner seamlessly with global headquarters and cross-functional teams.
Excellent communication and presentation skills.
Strong analytical mindset with advanced experience leveraging data to support business decisions.
Experience developing business intelligence dashboards and performance metrics.
SAP proficiency.

Skills

Sales Operations
Supply Chain
Merchandising
Retail Operations
Customer-first mindset
Team leadership
Collaboration
Communication
Presentation
Analytical mindset
Data analysis
Business intelligence dashboards
Performance metrics
SAP proficiency
Luxury market experience
Watches and jewelry market experience
Fashion market experience
Premium consumer goods experience
Celonis
Microsoft Power Automate
Pega

Location

New York City

Work Type

Full-time
Onsite

Experience Level

10+ years

Education Level

Bachelor's degree
Master's degree preferred

Salary/Compensations

$190,000-$230,000

About the Company

Richemont is a world leader in the luxury sector with Houses specializing in jewelry, watches, and high-end accessories.
Richemont strives to preserve the heritage and identity of each Maison while innovating and designing new products.
Cartier North America values diversity and inclusion, believing they foster creativity and knowledge.
Cartier North America is committed to building a workforce that represents the diversity of its clients and communities.