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About the Role
As a Senior Claims Adjuster, you will play a critical role in the Claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.
Responsibilities
- Managing a portfolio of claims up to a pre-determined authority level.
- Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
- Strict adherence to the Global Claims Handling Practices.
- Always demonstrate AXA XL behaviours and values.
- Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
- Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required.
- Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting Underwriting and Actuarial teams in connection with claim trends, marketing and business development.
- Provide superior customer service to policyholders and brokers.
- Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling.
- Understanding and acting appropriately in respect of clients’ needs.
- Instructing and controlling surveyors, loss adjusters, solicitors and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.
- Assist Claims Manager with implementing strategy within Claims Team.
- Assist Claims Manager, where needed, in deputising at Management/Internal meetings.
- Act as a referral point for less experienced colleagues, providing mentoring/guidance as appropriate.
Requirements
- Knowledge of Financial Lines business claims (in particular Cyber and M&A)
- Provide support to Underwriters and be at ease discussing claims issues direct with our clients/brokers.
- Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to resolution.
- Delivering prompt, fair, innovative and accurate claims service enhancing broker and client relationships
- Familiarity with both Lloyd’s and Company Market systems/protocols and use of the ECF market system for claims handling.
- Understanding of legal liability (including common law and statute) and the legal processes (including litigation, ADR etc)
- Ability to operate to tight deadlines in a pressured environment
- Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives.
- Excellent presentation and communication skills.
Skills
- Financial Lines business claims
- Cyber claims
- M&A claims
- Claims handling
- Lloyd’s market systems/protocols
- Company Market systems/protocols
- ECF market system
- Legal liability
- Common law
- Statute
- Litigation
- ADR
- Presentation skills
- Communication skills
Location
- London, UK
Work Type
- Full-time
Experience Level
- Senior
Benefits
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
About the Company
- AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Equal Opportunity
- AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
- At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success.
- That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
- It’s about helping one another — and our business — to move forward and succeed.
- AXA XL is an Equal Opportunity Employer.