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About the Role

The Retail Sales Associate is responsible for greeting customers, providing guidance on product location, and acting as a brand ambassador to ensure positive customer experiences. This role generates sales, advises customers on product use and care, and participates in merchandising and promotional activities while maintaining a high level of customer service.

Responsibilities

Greet customers and provide guidance on where they may find items within the store.
Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
Generate sales.
Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
Participate in merchandising and promotional activities.
Maintain a high level of customer service.
Assist with setting up merchandise displays.
Work in partnership with store managers and other employees to maximize store sales and in-store presence.
Ensure accuracy in all transactions, inventory, and procedures.
Participate in all manner of store maintenance.
Maintain a high level of product knowledge.
Maintain a professional appearance, demeanor, and attitude always.
Performs other duties as required.

Requirements

Experience in retail sales preferred.
Ability to work in a fast-paced, dynamic environment.
Excellent customer service skills, interpersonal, organizational, and communication skills.
Motivated and creative team player.
Strong knowledge of retail sales principles, methods, practices, and techniques.
Ability to build and maintain lasting relationships with customers.
Strong communication skills (verbal & written).
Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
Ability to perform basic mathematical calculations.
Ability to work individually and as part of a team.
High level of integrity and work ethic.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Clear criminal record.

Skills

Customer service
Interpersonal skills
Organizational skills
Communication skills
Retail sales principles
Relationship building
Verbal communication
Written communication
Mathematical calculations
Teamwork
Merchandising
Promotional activities
Product knowledge

Location

Toronto

Work Type

Full-time

Experience Level

Retail sales experience preferred

Education Level

High school diploma or GED required
Provincial Cannabis Certification

Benefits

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount
Access to perks like Perkopolis, Goodlife and many more

About the Company

Founded in 2020, FIKA is a lifestyle brand redefining cannabis retail.
FIKA has flagship locations in Toronto’s Union Station and Distillery District.
The FIKA Company is the home of 20+ Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon.
FIKA provides exceptional service in a variety of welcoming, intuitive, and diversified store environments.
The FIKA Company retail family has evolved into the destination for every type of cannabis consumer.

Equal Opportunity

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.