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About the Role

The Associate Director provides technical leadership to ensure the accuracy and integrity of pension calculations and pension-related data across HOOPP's administration system, member-facing solutions, and off-system tools. This role is crucial for maintaining the accuracy of pension calculations and ensuring that solutions using pension data are controlled and aligned with HOOPP's practices and member service objectives.

Responsibilities

Provide leadership to ensure the accuracy of pension calculations and member-facing pension information.
Act as a senior subject matter expert for complex pension calculations and pension administration concepts.
Identify inconsistencies among plan provisions, policy, administration practices, system logic, member communications, and calculation tools, and lead their resolution or escalation.
Advise senior leaders on calculation risks, member impacts, and recommended courses of action.
Promote consistent, explainable, and sustainable calculation logic across member-facing solutions.
Act as the actuarial lead for cross-functional initiatives, coordinating stakeholders and identifying risks.
Ensure calculation- and data-related considerations are incorporated early in discovery, design, requirements, delivery, testing, and implementation.
Assess proposed solutions for calculation accuracy, appropriate use of data, alignment with plan provisions, and member impact.
Lead or support implementation of plan, legislative, policy, or administration-practice changes affecting calculations or pension data.
Build effective relationships and influence decisions without direct authority.
Lead the development of calculation requirements, implementation planning, testing strategies, and business readiness activities.
Establish standards for and develop calculation requirements, including business intent, formulas, data inputs, dependencies, exception handling, auditability, and outputs.
Ensure requirements are complete, maintainable, and sufficiently detailed.
Identify and lead opportunities to automate exception processing and recurring activities.
Set standards for calculation tools and other off-system solutions.
Lead the Actuarial Solutions team’s work on calculation-related changes to HOOPP’s pension administration system.
Set and execute testing approaches, ensuring they cover regression testing, complex cases, and data storage.
Assess release readiness and ensure identified defects and required controls are documented and escalated.
Coordinate and participate in production validations of calculation functionality, rate tables, and calculation controls.
Lead the review and resolution of calculation defects and production incidents.
Act as the point of contact for external vendors and stakeholders regarding calculations or pension data storage.
Lead audits of HOOPP’s pension administration system and related tools to ensure consistent quality.
Provide oversight for the interpretation and appropriate use of pension administration data in calculations, member-facing solutions, and internal processes.
Ensure the correct data fields and transformations are used where the results could affect pension amounts or related information.
Define data requirements for initiatives involving pension calculations, reporting, or the presentation of pension information.
Partner with various teams to ensure pension data is used consistently and accurately across solutions.
Recommend new pension data health checks, calculation controls, or monitoring activities.
Recommend updates to existing pension data health checks based on changing needs.
Assess and communicate risks arising from pension data quality issues or control gaps.

Requirements

University degree in actuarial science.
An ASA or ACIA designation is required; progress towards FCIA designation is preferred.
Ten or more years of progressively responsible experience in pensions consulting, actuarial work, pension administration, pension systems, or a related field.
Several years of experience leading complex technical initiatives, establishing standards, making or recommending high-impact technical decisions, and influencing cross-functional project delivery.
Deep knowledge of defined benefit pension administration, pension calculations, applicable legislation, plan provisions, and administrative policy.
Demonstrated ability to interpret complex pension provisions and translate them into clear calculation requirements and business rules.
Experience leading calculation-related system implementations, testing strategies, and defect resolution.
Ability to understand, review, and challenge complex system calculations, Excel-based calculation tools, and other off-system calculations.
Ability to communicate complex actuarial and technical matters clearly to various teams and senior leaders.
Strong judgment and decision-making ability where errors could affect member benefits, financial outcomes, regulatory compliance, or member experience.
Demonstrated ability to set technical direction, prioritize competing demands, manage dependencies and risks, and deliver outcomes through influence rather than direct authority.
Demonstrated ability to resolve complex technical issues and influence decisions across various teams and initiatives.
Strong relationship-building skills, with the ability to influence across various teams and leaders.

Skills

Pension calculations
Pension data management
System functionality
Testing
Defect management
Modernization of calculation capabilities
Defined benefit pension administration
Legislation interpretation
Plan provisions
Administrative policy
Requirements development
Business rules translation
System implementation
Testing strategies
Defect resolution
Technical communication
Judgment and decision-making
Technical direction setting
Risk management
Influence
Relationship building

Location

Ontario

Work Type

Full-time

Experience Level

Senior
10+ years

Education Level

University degree in actuarial science
ASA or ACIA designation
FCIA designation (preferred)

Salary/Compensations

$103,000 - $153,000 CAD

Benefits

High-performance, people-focused culture
Commitment to equity, diversity, and inclusion
Learning and development initiatives (workshops, Speaker Series, LinkedIn Learning)
Membership in HOOPP’s defined benefit pension plan
Competitive, 100% company-paid extended health and dental benefits for permanent employees
Coverage supporting diversity and mental health (gender affirmation, fertility, drug treatment, psychological support $2,500/year)
Parental leave top-up
Health spending account
Optional post-retirement health and dental benefits subsidized at 50%
Yoga classes
Meditation workshops
Nutritional consultations
Wellness seminars

About the Company

The Healthcare of Ontario Pension Plan (HOOPP) is a defined benefit pension plan serving members and employers in Ontario's healthcare sector.
The Pension Services division supports the delivery of HOOPP's pension promise through accurate and reliable service to members and employers.

Equal Opportunity

HOOPP may use artificial intelligence tools to assist in screening, assessing and selecting applicants for this position. These tools support our recruitment process but do not replace human judgment and decision-making.