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About the Role
The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first.
Responsibilities
- Set the daily standard for service and hospitality across the front of house
- Stay visible on the floor and interact with guests to assess and elevate their experience
- Uphold operating procedures and guest safety and satisfaction standards
- Ensure all guest areas are fully staffed and functioning efficiently
- Supervise front of house team members and coach them in the moment
- Drive team member engagement and create a team culture rooted in care and accountability
- Support hiring, scheduling, onboarding, and ongoing development
- Delegate tasks clearly and follow up to ensure completion
- Execute opening and closing procedures and manage assigned shifts
- Use business metrics and guest feedback to drive performance improvements
- Maximize revenue and profit within your area of responsibility
- Support ordering, inventory management, and facilities needs as assigned
- Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
- Maintain compliance with all health, safety, and operational standards
- Champion a positive, high-energy work environment that reflects the Topgolf brand
Requirements
- 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
- Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
- Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
- Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
- Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
- Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
- Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Skills
- Customer Focus
- Builds Effective Teams
- Drives Results
- Communicates Effectively
Location
- Remote
Work Type
- Full-time
Experience Level
- 2+ years of management or supervisory experience
Education Level
- High school diploma or equivalent
Benefits
- Free Play & 1/2 price food
- Health, dental, vision
- 401(k) team member match
- Free mental well-being platform
About the Company
- Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career.
- Our venues are high-energy, high-volume environments where performance matters and results are visible.
- Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.
Equal Opportunity
- Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.
- As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
- Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
- Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.