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About the Role
The Medical Assistant provides patient-centered care and nursing support to geriatric, adult, adolescent, and pediatric patients, with consideration for age-specific needs, developmental stages, and cultural patterns. Fosters patient- and family-centered care and supports nursing services in alignment with Brown University Health’s mission, vision, and values. All Brown University Health employees are expected to model the organization’s core values of Compassion, Accountability, Respect, and Excellence (CARE).
Responsibilities
- Work effectively and respectfully within the scope of training, education, and demonstrated capabilities.
- Follow practice, clinic, and office workflow protocols to maximize quality, efficiency, and patient experience.
- Perform pre-visit planning by reviewing and updating patient records prior to appointments.
- Greet patients, perform registration and check-in functions, answer phones, schedule appointments, obtain referrals and authorizations, process forms, and complete the patient discharge process.
- Support the patient financial process by ensuring co-payments, deductibles, and self-pay balances are collected and properly processed at the time of service.
- Verify that all required patient information is complete and accurate.
- Provide clerical and administrative support for the practice.
- Orient and serve as a resource to new employees regarding department policies, procedures, and workflows.
- Prepare patients for examinations and treatments according to clinic-specific workflow protocols.
- Obtain and document vital signs, weight, chief complaint, medication reconciliation, medical history, and other required information in the patient’s medical record.
- Document patient health concerns and pain scores in the EMR and complete required patient questionnaires.
- Promote efficient patient flow throughout the practice, clinic, and office.
- Review health maintenance and chronic illness services and perform or order appropriate services according to established protocols and standing orders.
- Perform point-of-care testing and other clinical procedures.
- Accurately document allergies, medications, medical history, surgical history, and family history in the patient record.
- Initiate pharmacy benefits verification as required.
- Assist providers with physical examinations and perform procedures using aseptic technique and established standards.
- Administer vaccines and place PPDs in accordance with practice and clinic protocols.
- Complete appropriate post-visit follow-up, including ensuring blood and other specimens are properly labeled, documented, and sent to the laboratory.
- Follow up on laboratory results to ensure they are entered into the medical record.
- Report abnormal laboratory results to the physician or nurse immediately.
- Follow up on specialty referrals and other services, track consultation reports, and ensure the EMR is updated accordingly.
- Monitor prescription refill requests and follow up as needed.
- Ensure examination rooms are cleaned between patients and properly prepared for the next appointment.
- Explain programs, procedures, and appropriate preparation for tests and examinations.
- Schedule tests and follow-up appointments and pre-register patients for subsequent visits.
- Monitor and order medical supplies and maintain appropriate stock levels.
- Clean and maintain medical equipment and promptly report broken, malfunctioning equipment to management.
- Check expiration dates on medications and medical supplies and remove and report expired items to Practice or Clinic Management.
- Assist with administrative office duties, including mailing patient reminders and other correspondence.
- Manage time effectively and use slower periods to complete activities that prepare the practice for future needs.
- Maintain quality assurance, safety, environmental, and infection-control standards.
- Protect and preserve patients’ rights to privacy and confidentiality in accordance with HIPAA and applicable laws and regulations.
- Maintain a positive attitude and actively participate in a collaborative, team-based approach to patient care.
- Support the goals and principles of the Patient-Centered Medical Home by demonstrating flexibility and a willingness to adapt to changes in workflows, processes, and patient-care needs.
- Perform other related duties as required.
Requirements
- High school diploma or equivalent required.
- Ability to read, write, and communicate effectively in English.
- Current Basic Life Support (BLS) certification required.
- Completion of a formal Medical Assistant certification program required.
- Graduate of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.
- Exceptions may be considered for candidates without formal Medical Assistant training who have at least three years of related experience in a comparable clinical role, such as LPN, medical student, EMT, paramedic, or another related healthcare position.
- Work is performed in a healthcare environment, including acute care hospitals, physicians’ offices, and ancillary healthcare settings.
- Position involves direct patient contact and regular use of medical equipment.
- Potential workplace hazards are minimized through adherence to established safety procedures and precautions.
- Requires intermittent standing and walking throughout the workday.
- May involve exposure to electrical and other equipment-related hazards.
- May require lifting and positioning patients.
- May require lifting and transporting medical supplies weighing up to 50 pounds.
Skills
- Compassion
- Accountability
- Respect
- Excellence
- Instill Trust and Value Differences
- Patient and Community Focus
- Collaborate
Location
- 66 Branch Ave - 66 Branch Avenue Providence, Rhode Island 02904
Work Type
- Full-time
Experience Level
- Minimum of three years of Medical Assistant experience required
- Three years of related experience in a comparable clinical role (LPN, medical student, EMT, paramedic, or other related healthcare position) may be considered in lieu of formal Medical Assistant training.
Education Level
- High school diploma or equivalent
- Formal Medical Assistant certification program completion
Salary/Compensations
- $18.13-$29.90
About the Company
- Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Equal Opportunity
- Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.