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About the Role

Support the UK and Global Benefits and Compensation teams with a range of administrative tasks, delivering efficient customer service and maintaining accurate records. This role ensures employees have a smooth experience with their benefits and reward programmes by managing enquiries, data, and administrative processes.

Responsibilities

Act as the first point of contact for the UK Benefits inbox, responding to employee queries and escalating complex issues.
Track benefits queries and usage data to support reporting and ROI analysis.
Manage benefits invoice administration, including reviewing invoices, liaising with Finance and providers, and updating the master tracker.
Administer employee reimbursement benefit requests in Workday, including validating applications, tracking requests and following up on missing information.
Run regular Workday and benefit system reports, reconcile data and follow up on missing or inaccurate information.
Support onboarding activity, including welcome emails, benefits induction sessions and calendar coordination.
Coordinate local benefits fairs and provider visits.
Provide general administration and project support to help the team deliver global and local reward and benefits programmes.
Act as first point of contact for the Live Nation Global Compensation inbox, allocating requests and providing administrative support.
Cover the shared International Benefits inbox during team absence, ensuring requests are monitored, allocated, and responded to appropriately.
Maintain accurate compensation records, trackers, process guides and shared folders.
Support job architecture and compensation initiatives by gathering information, updating documentation, preparing materials, arranging meetings and tracking actions.
Support Mergers & Acquisitions-related compensation and benefits activity.
Support global benefits projects and processes, including benefit information, data requests and stakeholder coordination.
Support the Reward & Benefits Advisor with global benefits data collation for reporting and projects.
Handle compensation and international benefits data confidentially, accurately and in line with internal procedures and data-protection requirements.
Provide administrative support to the Global Compensation & Reward Director.

Requirements

Proficient to advanced Microsoft Excel skills — confident organising data, using spreadsheets for tracking and carrying out basic analysis.
Proficient Microsoft Office skills — confident using Outlook, Word and PowerPoint, managing shared inboxes, setting up diary invites on Zoom and Teams, and creating basic presentations.
Clear and professional written and verbal communication style; comfortable responding to employee queries in a friendly, concise manner.
Able to manage multiple tasks across the team, keep work well organised and meet deadlines in a fast-paced, changing environment.
A high level of accuracy when reviewing documents, entering data and processing information.
Quick to learn new systems and processes; able to pick up HRIS or benefits platforms.
Approachable and empathetic when dealing with employee questions or issues, with a focus on providing a positive experience.
Previous experience in an HR, benefits, compensation or senior administrative support role.
Basic understanding of employee benefits and compensation concepts.
Takes care to complete work accurately and to a high standard.
Passionate about delivering a great experience to employees, with a helpful and positive attitude.
Comfortable adjusting to new challenges or changes in priorities, while remaining composed and productive in a dynamic environment.
Collaborative by nature, willing to support colleagues and contribute to a team-centric culture.
Able to handle sensitive personal data with a high level of confidentiality and integrity.
Takes initiative, looks for ways to improve processes, and is confident asking questions or suggesting improvements.

Skills

Microsoft Excel
Microsoft Office
Outlook
Word
PowerPoint
Zoom
Teams
HRIS
Workday
Benefits software
Communication skills
Organisation and time management
Attention to detail
Customer service
Confidentiality

Location

Hybrid - London
Hybrid - Manchester

Work Type

Hybrid
Full-time
Fixed Term

Experience Level

12 months Fixed Term
Previous experience in an HR, benefits, compensation or senior administrative support role

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.
Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and home life.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.