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About the Role
This role leads the fill operation, ensuring the salesfloor is ready for trade by coordinating resources to Serve, Sell, and Fill. The Shift Lead also takes operational responsibility and leads the floor in the absence of the Colleague Manager.
Responsibilities
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe, and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Act as a key holder and answer call outs as required.
- Perform tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling, and TSL compliance in peripheral hours.
Requirements
- Must be ready to roll up their sleeves.
- Must be ready for a frontline role.
Work Type
- Full-time
About the Company
- M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era.
- Revolutionizing how we work and offering exciting opportunities.
- Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
- Retail innovations will define a new era of retail.
- Embarked on a business transformation and looking for people thrilled by the challenge of introducing innovative, new experiences to the retail world.
- Embracing digital tools to enhance the customer experience and remaining adaptable.
Equal Opportunity
- Committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- Happy to talk smart/flexible working.