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About the Role

IHG is seeking a Product Manager to design and deliver digital guest products that align with brand, loyalty, marketing, and product strategies. This role involves coordinating with various stakeholders to create a roadmap that enhances post-booking guest experiences and ensures a cohesive product experience from strategy to sustainment.

Responsibilities

Lead the creation and execution of a global product strategy and roadmap to enhance stay experiences.
Identify product opportunities and potential for innovation based on market trends, competition, and guest expectations.
Develop a roadmap including incremental enhancements and new product launches.
Define and design ideal guest experiences using guest journey mapping, conceptual designs, wireframes, and prototypes.
Act as a champion for the guest experience, ensuring solutions meet or exceed customer expectations.
Collaborate with stakeholders from Marketing, Brand Teams, Hotel Operations, and Product & Technology to align the product roadmap with business objectives.
Serve as the key point of contact for large-scale, cross-enterprise digital programs.
Effectively communicate product updates, strategy, and value propositions to senior leadership and operators.
Engage and influence internal and external teams to ensure clarity of vision and alignment on objectives.
Create test plans and leverage data/performance insights to inform product decisions, prioritize work, and optimize features.
Establish and track key performance metrics (KPIs) to assess product value and measure post-launch success.
Socialize performance via dashboards and standing product business reviews.
Own and manage the product backlog, ensuring prioritization delivers maximum value.
Monitor product performance post-launch and develop ongoing optimization and improvement plans.
Ensure product relevance by identifying and addressing potential obsolescence.
Lead cross-functional teams (e.g., Engineering, UX, Design) to develop and implement the product roadmap on time and within budget.
Serve as the chief evangelist for assigned digital products, promoting alignment and championing adoption.
Partner with external vendors and agencies as necessary to execute strategic objectives.

Requirements

Bachelor's or Master’s Degree in Business Management, Information Technology, User Experience, Customer Experience, Statistics, Business, or a relevant field, or an equivalent combination of education and work-related experience.
3-5+ years of progressive work-related experience with demonstrated proficiency in Product Management disciplines.
Experience managing across teams in significant complex projects.
Familiarity with guest-facing and hotel colleague-facing systems, including Property Management System, Service Optimization tools, Point of Sale system, In-Room Televisions & Technology, User-facing Mobile Apps highly desired.
Demonstrated work-related experience in creation and delivery of digital solutions with a focus on customer-facing experiences.
Product management experience in organizing, planning, and executing large-scale projects from conception through implementation.
Demonstrated knowledge and understanding in consumer engagement, digital experience design, and voice of customer insights and feedback.
Demonstrated experience in hands-on creation and delivery of digital solutions, including knowledge of iterative delivery models and customer-centric design thinking principles.
In-depth knowledge of hotel operations, including solid understanding of key metrics within the hotel industry.
Experience in managing logistically complex programs with both business and technical stakeholders.
Excellent verbal and written communication skills for providing and presenting information to stakeholders, vendors, management, and staff.

Skills

Product Management
Guest Journey Mapping
Conceptual Designs
Wireframing
Prototyping
UI/UX Collaboration
Stakeholder Management
Cross-functional Collaboration
Data-Driven Decision Making
Performance Measurement
KPI Tracking
Product Lifecycle Management
Product Backlog Management
Iterative Delivery Models
Customer-Centric Design Thinking
Hotel Operations Knowledge
Communication Skills

Location

ATLANTA

Work Type

Hybrid

Experience Level

3-5+ years

Education Level

Bachelor's or Master’s Degree

Benefits

Impressive room discounts across IHG properties
Recharge days
Volunteering days
myWellbeing framework supporting health, lifestyle, and workplace wellbeing

About the Company

IHG Hotels & Resorts is one of the world's leading hotel groups, delivering True Hospitality for Good.
With corporate offices and over 6,000 hotel destinations worldwide, IHG offers a unique culture and supportive colleagues.
The company has undergone transformation with bold ambitions for performance and growth.
IHG values connections and collaboration, fostering a sense of belonging and productivity.
IHG provides flexibility and balance through hybrid working arrangements, with leaders determining specific collaboration needs.
The company offers a unique and inclusive culture where individuals can belong, grow, and make a difference.
IHG's mission is to welcome everyone and create inclusive teams that celebrate difference and encourage authenticity.

Equal Opportunity

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.
The company promotes a culture of trust, support, and acceptance, welcoming different backgrounds, experiences, and perspectives.