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About the Role

The Marketing Partnerships team collaborates with brands to deliver commercial partnerships in the live music space. This role leads an arm of the Account Management team responsible for fulfilling multiple partnership contracts with precision and organization, ensuring partners achieve their objectives efficiently and seamlessly.

Responsibilities

Provide an accurate reflection of partner/partnership satisfaction and performance to VP.
Implement necessary processes and tools to allow the team to succeed, based on VP's vision and objectives.
Guide the team in ensuring efficient, organised, and smooth account management with partners.
Mentor through escalation and problem-solving, acting as an escalation resolver where required.
Ensure client objectives are the core focus of the account management team.
Identify potential hurdles in advance that should be addressed and overcome for seamless client servicing.
Challenge internal processes to explore simpler or more effective processes for partners.

Requirements

Proven experience in leadership roles with a renewal focus.
Strong understanding of the client lifecycle with the ability to build and maintain strong client relationships.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Demonstrated ability to meet deadlines and manage multiple priorities.
Experience in/at a rights holder business (preferred).
Experience with a brand who has operated similar partnerships (preferred).
Project management or Managerial certification (preferred).
A process-driven approach to create consistency across the team.
Ability to problem-solve with a calm and analytical manner.
Excellent communication and relationship understanding, including handling difficult conversations internally and externally.

Skills

Client lifecycle management
Client relationship building
Communication
Interpersonal skills
Analytical skills
Problem-solving
Time management
Priority management
Process implementation
Escalation management

Location

Farringdon, London

Work Type

Permanent
Full-time

Experience Level

Leadership experience
Account management experience

Benefits

Tickets to shows and festivals
Unlimited annual leave
Onsite gym equipment
Fitness classes
Meditation classes
Complimentary coffee bar with barista
Heavily subsidised lunch options
Regular staff events

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

Equal Opportunity

Working in an inclusive environment and encouraged to bring your whole self to work.
Encouraged to develop professional and personal aspirations, enjoy new experiences, and learn from talented people.
Talent is what matters; applications are encouraged from people irrespective of gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.