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About the Role
This role is central to the commercial and go-to-market execution of PaySuite’s On-Access program. You will act as the primary commercial partner for Access’ 22 Software Companies, driving revenue targets, increasing payments adoption and transacting volume, and ensuring successful merchant onboarding and scale.
Responsibilities
- Partner with SoftCos post-commit to develop cohort strategies and activation plans, understanding commercial levers like pricing, incentives, and margin impact.
- Guide SoftCos through Risk & Compliance requirements, including Customer Risk Evaluations (CREs), KYC/KYB processes, and merchant onboarding compliance.
- Collaborate with SoftCo GTM leads to create payment-specific go-to-market plans covering targeting, messaging, sales motion, enablement, support, and commercial propositions.
- Support the design of merchant onboarding journeys to ensure a smooth and quick path from sign-up to first transaction.
- Ensure SoftCos are equipped to interpret adoption reporting, tracking merchant activation, time-to-first-transaction, transacting volume, and performance against business cases.
- Hold financial accountability for the payments growth budget, tracking spend against plan and ensuring business cases are met.
- Monitor merchant and end-customer experience metrics, including onboarding conversion, time-to-first-transaction, and support escalation rates, and incorporate findings into planning.
- Prepare and present board-level and MD-level materials on payments growth progress, clearly communicating performance, blockers, and required actions.
- Support the day-to-day commercial relationship with key acquiring partners, understanding contractual positions, volume commitments, and performance against goals.
Requirements
- A track record of driving commercial adoption or growth in a Payments environment, preferably SaaS, with demonstrable experience of growing revenue streams.
- Strong commercial execution: organized, self-directed, and able to design and own executable plans to achieve commercial goals.
- Experience engaging directly with senior stakeholders on commercial propositions.
- Experience working directly with product or commercial teams in a partner or channel context, influencing without direct authority and building relationships at pace.
- Comfortable working with contracts and commercial frameworks, able to guide stakeholders through agreements and identify gaps or risks.
- Ability to interpret and communicate payment or transaction data clearly, working with volume metrics, basis point economics, and period-on-period performance analysis.
- Strong written and verbal communication skills, able to translate complex concepts into clear guidance for teams new to payments.
- Comfortable navigating ambiguity and making progress in situations where the process is not fully defined.
- Experience in or direct exposure to payments, or embedded finance; familiarity with acquiring economics (interchange, scheme fees, basis points), KYC/KYB processes, or payment gateway integrations.
- Experience operating within a multi-product SaaS group with a portfolio of software businesses.
- Experience designing or delivering GTM programs for financial or payments products, including sales enablement, merchant onboarding, or adoption campaigns.
- Experience working with Risk & Compliance teams in a regulated or semi-regulated environment.
Skills
- Payments commercial rigour
- Execution discipline
- Commercial execution
- Commercial propositions
- Partner or channel context
- Contracts and commercial frameworks
- Payment or transaction data interpretation
- Written and verbal communication
- Navigating ambiguity
- Embedded finance
- Acquiring economics
- KYC/KYB processes
- Payment gateway integrations
- GTM programs
- Sales enablement
- Merchant onboarding
- Adoption campaigns
- Risk & Compliance
Location
- Office working (blended approach)
Work Type
- Blended approach to office working
- Full-time
Experience Level
- Senior
Salary/Compensations
- Competitive salary
Benefits
- 25 days leave a year (increases with tenure)
- Health contribution
- Range of benefits to suit you
- Three charity days allocated per year
About the Company
- Access is one of the largest UK-headquartered business management software providers, empowering over 160,000 small and mid-sized organisations across Europe, USA and APAC.
- We provide innovative cloud solutions and integrated AI software experiences across multiple Access products, transforming how business technology is used.
- With over 9,300 talented individuals, we are shaping the future of work.
- Access PaySuite is our fastest-growing division, enjoying double-digit growth and high profitability, serving 8,000 customers.
- PaySuite’s growth plan is to become the payments and financial services engine for all Access’ software companies.
Equal Opportunity
- We are dedicated to building a diverse workplace where people feel they belong.
- We believe in equality for all and the transformative power of diversity.
- We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive.