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About the Role
Tokio Marine HCC is seeking an experienced Claims Business Analyst to join the Claims Performance team. You will identify business needs, analyze processes, and define solutions to support the strategic and operational development of Claims capabilities, acting as the bridge between business and delivery teams in an Agile product environment.
Responsibilities
- Work with Claims stakeholders to understand strategic objectives, business challenges, operational needs, capabilities, and processes.
- Elicit, analyze, document, and validate business and functional requirements using appropriate business analysis techniques.
- Facilitate workshops, interviews, and requirements-gathering sessions across Claims, Operations, Product, Technology, and Change teams.
- Translate business needs into clear epics, features, user stories, use cases, functional and non-functional requirements, acceptance criteria, and process documentation.
- Work with Product Managers, Product Owner, Engineering Delivery Lead developers, data teams, and Quality Assurance teams to ensure requirements are understood and delivered as intended.
- Create and maintain business analysis artifacts, including business requirements documents, process maps, data models, user journeys, use cases, and requirements traceability matrices.
- Support the Claims Product Owner with backlog refinement and prioritization, ensuring items are sufficiently defined and ready for delivery.
- Define and validate acceptance criteria, ensuring alignment with agreed business outcomes, control requirements, and stakeholder expectations.
- Support User Acceptance Testing planning and execution, including test scenario development, defect triage, issue clarification, and resolution.
- Maintain requirements traceability and support change control throughout the product or project lifecycle, from initial requirement through deployment and post-release validation.
- Conduct impact assessments, root-cause analysis, and gap analysis to support business and technology change initiatives.
- Provide analysis and insight to support prioritization decisions, including business value, risks, assumptions, issues, dependencies, and implementation impacts.
- Assess and help optimize Claims processes to improve operational efficiency, colleague experience, customer outcomes, data quality, and control effectiveness.
- Contribute effectively in Agile and Waterfall environments, participating in relevant ceremonies, governance forums, and delivery activities.
- Create clear, concise, and high-quality deliverables and support knowledge transfer and continuous improvement across the Claims Performance team.
Requirements
- Demonstrable experience as a Business Analyst, preferably within the insurance industry or another regulated environment.
- Experience eliciting, analyzing, documenting, and validating business and functional requirements.
- Experience producing business requirements documents, epics, features, user stories, use cases, and clear acceptance criteria.
- Experience facilitating requirements workshops and stakeholder interviews, including constructively challenging assumptions and resolving ambiguity.
- Strong process-mapping skills using recognized modeling techniques and the ability to document processes at appropriate levels of detail.
- Experience creating and maintaining requirements traceability and supporting backlog refinement.
- Experience supporting User Acceptance Testing and working with business and testing teams throughout the delivery lifecycle.
- Experience working within Agile and Waterfall delivery methodologies.
- Strong analytical, problem-solving, and critical-thinking skills.
- Understanding of the regulatory, compliance, and control environment in which an insurance company operates.
- Strong stakeholder management, written communication, and influencing skills, including the ability to explain business and technical concepts clearly.
- Understanding of insurance business processes, organizational structures, and capability models.
- Proficiency in Excel for analysis, validation, and requirements support.
- Experience working with delivery tools such as Azure DevOps or equivalent.
- Previous experience of Claims processes, Claims operations, and the end-to-end policy and claims journey.
- Working knowledge of London Market Claims systems and platforms, such as ECF2, Guidewire ClaimCenter, Sequel Claims or Genius.
- Experience working closely with Product Owners or Product Managers in a product-led environment.
- Exposure to Claims transformation or wider business change programs.
- Experience of Target Operating Model design, business capability modelling, or process taxonomy development.
- Experience producing entity relationship diagrams or supporting data analysis, reporting, and Power BI requirements.
- Experience collaborating with data engineering teams or working with cloud-based data platforms.
- Experience applying strategic analysis techniques where relevant to business change.
- Professional Business Analysis qualification from BCS, IIBA, or an equivalent body.
- London Market qualifications such as LM1, LM2, or LM3.
Skills
- Business Analysis
- Requirements Elicitation
- Requirements Documentation
- Requirements Validation
- Workshop Facilitation
- Stakeholder Interviews
- Process Mapping
- Agile Methodologies
- Waterfall Methodologies
- Analytical Skills
- Problem-Solving
- Critical Thinking
- Stakeholder Management
- Written Communication
- Influencing Skills
- Excel Proficiency
- Azure DevOps
- London Market Claims Systems
- Guidewire ClaimCenter
- Sequel Claims
- Genius
- Data Analysis
- Power BI
Location
- 3 days in the office and 2 working from home
Work Type
- Permanent
- 35 hours per week
- Hybrid
Experience Level
- Experienced
Education Level
- Professional Business Analysis qualification from BCS, IIBA or an equivalent body
- London Market qualifications such as LM1, LM2 or LM3
Benefits
- Competitive salary
- Employee benefit package
About the Company
- Tokio Marine HCC is one of the world’s leading specialty insurers.
- We have deep expertise in our chosen lines of business, a strong track record, and a solid balance sheet.
- We evaluate and manage risk with confidence.
- Our values include empowering our people, delivering on our commitments, and developing creative solutions for clients.
- We continually improve our customer-focused business and provide the systems, solutions, and technology that enable sustainable growth and innovation.
- We seek to attract people with a range of perspectives and backgrounds, build open and trusting relationships, and create an environment where fresh ideas and constructive challenge are valued.
Equal Opportunity
- The Tokio Marine HCC Group of companies is an equal opportunity employer.