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About the Role
The Settlement Support Manager in International Client Services is responsible for the day-to-day management of the Billing (Adjustments & Fees) team, maintaining business control process documentation, problem determination, resolution of imbalances, and servicing client inquiries. This role supports key operational initiatives on the settlement system, managing direct reports and non-associate labor resources. The position requires an innovative and creative leader to lead the billing team and act as an advocate for the team's goals across functions. An individual in this position will demonstrate a continuous improvement mindset, streamlining manual work within the team. This position is responsible for planning, directing, and coordinating across the team to deliver superior results for internal and external partners, and develops and coaches teams to identify, manage, and escalate risk.
Responsibilities
- Demonstrates a strong ability to lead cross-functional projects.
- Strategic planning on resources and processes for initiatives.
- Demonstrated ability to embed risk, controls and regulatory requirements into delivery of new system capabilities, ensuring every implementation aligns with strategic direction and meets compliance obligations before go-live.
- Directs daily operations for the team, analyzing workflows, establishing priorities and setting deadlines.
- Develops into a trusted point of contact for all operational matters on the Settlement and Billing system and processes, building strategic relationships across multiple partners.
- Subject matter expertise on Settlement, Fees, Adjustments processing and all processes mapped and documented aligning with standards and policies.
- Drive AI Optimization by reviewing manual processes, identifying tasks that could maximize high-quality, automated process improvements.
- Be reliable, self-motivated and willing to accept responsibility and accountability.
Requirements
- People Leadership experience; including direct management
- Experience within the financial services or payments industry especially within Settlement and system configuration
- Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities
- Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights
- Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and policies
- Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions
Location
- Farnborough, London
Work Type
- Hybrid
- 2 days in-office and 3 days remote
- Permanent
Benefits
- Up to £5,000 in funding for external qualifications
- Competitive pension and performance-based bonus schemes
- Start with 25 days of annual leave, increasing with tenure
- Option to buy 5 additional days of annual leave
- Access premium care through private medical insurance
- Enhanced parental leave
About the Company
- We’re on a mission to be a force for good in lending.
- Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
Equal Opportunity
- We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
- We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
- Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
- Capital One is committed to diversity in the workplace.
- If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
- For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
- Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
- Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).