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About the Role
This role will support the Live Nation Promoter Division by ensuring efficient event ticketing, optimizing sales, managing inventory, and providing box office services. The Director will manage ticketing for various Live Nation events and lead a team of Event Ticketing Managers.
Responsibilities
- Liaise with promoters, venues, ticket agents, and stakeholders to manage ticketing for concerts, arenas, stadiums, and festivals.
- Prepare events for sale by confirming and configuring event details, including manifests, seating plans, price structures, presales, holds, allocations, booking fees, ticket stock, and text.
- Administer events in HALO (in-house event operating system) and maximize ticket sales by monitoring and analyzing sales to manage inventory, ticket agents, and allocations.
- Produce event sales forecasts, updates, charts, and final reconciliations.
- Work on-site at Major Events, including weekends and evenings, overseeing and/or staffing Box Office operations.
- Process internal ticket orders, including artist management and label requests, and raise invoice requisitions.
- Provide line management for Event Ticketing Managers, including performance reviews, coaching, and daily support.
- Identify areas for process improvement in daily tasks and recommend solutions to streamline operations.
- Collaborate with Ticketing colleagues on show assignments and workload management.
- Act as joint deputy for the VP of Ticketing in their absence and provide other support as needed.
- Perform ad hoc duties as required by management.
Requirements
- Previous management experience within a ticketing team, preferably for a promoter.
- Proven experience in live event ticketing within a promoter environment, including stadium and festival level.
- Adept in using ticketing systems, specifically reporting functions.
- Proven commercial acumen within the promoter ticketing environment.
- Demonstrates leadership qualities and proven relationship management capabilities with internal and external stakeholders.
- Excellent numeracy skills with exceptional attention to detail.
- Proficiency in using Excel at an intermediate or above level.
- Excellent literacy skills with a proven ability to communicate verbally and in writing with colleagues up to Executive board-level.
- Proactive and demonstrates initiative, drive, and commitment to achieve objectives.
- Continuous-improvement mindset.
- Uses interpersonal skills to establish excellent rapport and working relationships.
- Self-motivated and takes ownership for personal and technical skills development.
- Well organized, deadline-focused, and adept at prioritizing workloads.
- Combines analytical thought with creativity to excel at problem-solving.
- Maintains good commercial awareness and understands business drivers.
Skills
- Ticketing systems reporting
- Excel (intermediate or above)
- Leadership
- Relationship management
- Numeracy
- Literacy
- Communication (verbal and written)
- Commercial acumen
- Problem-solving
- Analytical thought
- Creativity
- Commercial awareness
Location
- Farringdon, London
Work Type
- Full-time
- Permanent
Experience Level
- Management experience
Benefits
- Tickets to shows and festivals
- Unlimited annual leave
- Use of arcade games in the basement games room
- Onsite gym equipment
- Fitness and meditation classes
- Fully stocked complimentary coffee bar with barista
- Heavily subsidised lunch options
- Regular staff events
About the Company
- Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
- Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
- Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
- Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
- For additional information, visit www.livenationentertainment.com
Equal Opportunity
- Working in an inclusive environment and encouraged to bring your whole self to work.
- Encouraged to develop professional and personal aspirations, enjoy new experiences, and learn from talented colleagues.
- Talent is what matters; applications are encouraged from people irrespective of gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.