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About the Role
WEIS is seeking a Customer Experience Manager passionate about teamwork and associate growth. This role oversees front-end operations and ensures excellent customer service.
Responsibilities
- Oversees all aspects of front-end department operations.
- Assumes complete responsibility for total store operations in the absence of store management.
- Promotes excellent customer relations by instilling positive customer-focused behavior.
- Greets customers, answers questions, and resolves concerns politely and professionally.
- Focuses on continuous improvement in all department areas.
- Enforces cash handling control and security measures to prevent losses.
- Follows and enforces all company policies and procedures related to Front End operations.
- Adheres to all company and state laws and regulations (Anti-Money Laundering, tobacco/alcohol sales, lottery, price accuracy, WIC, etc.).
- Oversees bookkeeping procedures.
- Assists cashiers with change, price checks, voids, and refunds.
- Conducts unannounced audits on cashiers.
- Assists store management in onboarding front-end sales associates.
- Trains associates to provide a fast, friendly, accurate, and efficient checkout experience.
- Implements and communicates new programs and procedures to associates.
- Recognizes and rewards associate performance.
- Participates in associate annual performance reviews.
- Utilizes the Learning Management System (LMS) for associate training.
- Updates associate availabilities, headcounts, and schedules using the auto-scheduler system.
- Controls supply costs while ensuring adequate inventory levels.
- Directs customer flow through the Front End to minimize wait times.
- Monitors breaks and lunches to ensure uninterrupted customer service.
- Oversees lot attendant service.
- Operates front-end scanning equipment and registers, performing all checkout procedures.
- Assists customer service with answering phone calls.
- Uses intercom for necessary announcements or pages.
- Maintains functionality of equipment, hardware, and software, reporting issues promptly.
- Communicates special promotions and sale items to cashiers.
- Generates sales through suggestive selling.
- Attends and participates in store's daily huddles.
- Maintains knowledge of weekly ads, marketing promotions, and store layout.
- Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
- Keeps cart corrals and parking lot clean and clear of carts.
- Responsible for general sanitation in the department.
- Follows cleaning schedules and department guidelines.
- Disposes of trash properly.
- Ensures smooth function of department and store by cooperating with co-workers and superiors.
- Continuously improves job performance.
- May assist with baling cardboard.
- May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries.
- Responsible for utilization of all company-provided Personal Protective Equipment (PPE).
- May assist in other departments.
Requirements
- Minimum 3 years' experience in management of retail or related field.
Skills
- Customer service
- Cash handling
- Inventory management
- Scheduling
- Training
- Communication
- Leadership
- Problem-solving
Location
- 925 Main Street
Work Type
- Full-time
Experience Level
- Management
Education Level
- High School Diploma or GED required
- Associate or bachelor's degree in business related field desirable
Salary/Compensations
- $18.00 - $25.00 per hour
About the Company
- WEIS is a company that treats associates with respect, understanding, and appreciation.
- WEIS is passionate about teamwork and the growth of its associates and communities.
Equal Opportunity
- Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
- Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws.
- A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.