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About the Role

Milton CAT is seeking a reliable Service Operations Coordinator to support earthmoving shop operations and work closely with the Shop Supervisor. This role involves coordinating service schedules, communicating with technicians and customers, and organizing repair workflows. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and plays a key part in keeping heavy equipment operational.

Responsibilities

Answer phones and receive requests for service and quotes.
Confirm customer scheduling of work.
Assist in scheduling, routing, and assigning work to service technicians.
Open and update invoices and work orders.
Order parts for service shop and field service calls.
Assist with incremental repair quotes.
Assist with timecard entries.
Pass on leads for work to other departments.
Coordinate with the CSA Department to meet their needs.
Be flexible to work after hours when needed to meet customer needs.
Maintain confidentiality of pricing, promotion, distribution, inventory, customer lists, and financial reports.
Support supervisors in timely closing of service calls.
Cover absences in other positions within the Service department as needed.

Requirements

High school diploma or GED equivalent.
Proficient in computer use and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem-solving skills and attention to detail with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Ability to work in a dynamic, fast-paced service environment.
Must apply online; mailed, emailed, or hand-delivered resumes will not be considered.
Background check and drug test are required.

Skills

Computer proficiency
Microsoft Word
Microsoft Excel
Written communication
Verbal communication
Problem solving
Attention to detail
Accuracy
Basic math
Organizational skills

Location

Onsite

Work Type

Full-time

Experience Level

Depending on experience

Education Level

High school diploma or GED
College or trade school preferred

Salary/Compensations

$26.44-$31.25 per hour

Benefits

Paid Time Off
8 company paid holidays
Medical insurance options
Dental insurance options
Vision insurance options
Disability insurance
Life insurance
Competitive Retirement Plan
Tuition Reimbursement (for FT employees with 1 year+ of service)
Additional supplemental offerings
Discount programs
Employee Referral Program

About the Company

Milton CAT offers challenging career opportunities, extensive training, and employee development.
We provide an opportunity to grow your career and thrive under our reputation for excellence.
Milton CAT offers a steady job with great benefits and is an exciting place to start a career and grow within the organization.
We offer excellent benefits and supply you with the tools you need to maximize your potential.
Milton CAT is a Drug-Free workplace.

Equal Opportunity

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace.
We encourage applications from individuals with disabilities, minorities, veterans, and women.
Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status.
We base all employment decisions to further this principle of equal employment opportunity.
VEVRAA Federal Contractor.
EEO/AA employer.