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About the Role

Perform full range of on-site maintenance, diagnostics, repairs, and customer call assistance on assigned products, including installation/de-installation, configuration, and troubleshooting of networking issues (Printing and Scanning) on Windows/MAC OS. Load print drivers, clone files, transfer address books, and perform firmware upgrades. Travel locally daily to customer sites, manage territory work volume, and maintain high customer satisfaction. Occasionally travel for training. Communicate with management on issues. Complete training and service products effectively, requesting assistance when needed. Follow call handling procedures and meet productivity metrics. Show progress in technical abilities and troubleshooting. Utilize company assets for service literature. Maintain accurate truck inventory. Train customers on basic functions. Complete timesheet and expense reports accurately. Provide sales support as required.

Responsibilities

Perform full range of on-site maintenance, diagnostics, repairs, and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.)
Perform equipment installation/de-installations
Configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS
Load print drivers, clone files, transfer address books, and perform firmware upgrades
Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction
Occasionally travel outside of the local area for training
Communicate with management on customer or field issues
Successfully complete training classes and effectively service assigned products, requesting assistance when necessary
Follow proper call handling procedures while maintaining minimum required productivity measures
Show measurable progress in technical abilities, troubleshooting techniques, and overall productivity
Use current technology and company issued assets (Laptops, Cell phone, etc.) to access service literature
Maintain accurate ASL truck inventory for designated territory
Train customers on basic printing, scanning, and copying functions
Accurately and timely complete weekly timesheet and expense reports
Provide sales support as required (i.e., advising sales on problem accounts, service leads)

Requirements

Must possess electrical/mechanical aptitude
Familiar with printing from common business applications
Proficient with Microsoft OS peer-to-peer and MAC OS client-side server environments
Excellent time management skills and ability to prioritize activities and schedule for effective results
Professional appearance and demeanor at all times
Excellent verbal and written communications skills
Ability to work well with others
Understand territory parts budget and inventory control
Basic knowledge of Word and Excel
Minimum of High School diploma or GED required
Technical School training preferred
1-2 years of experience related to technical/repair of business equipment
Certified on N+ or equivalent
Additional IT certifications or training are a plus
Pass background, security, and drug test
Position requires use of personal car eligible for vehicle maintenance compensation program
Must have reliable transportation and a valid driver's license
Ability to lift up to 50 pounds
For internal applicants requires Konica Minolta internal certifications on: Outward Associate, Outward Professional, Outward Expert - Office Solutions, KMBS Controller (Emperor), Classroom

Skills

Maintenance
Diagnostics
Repairs
Customer call assistance
Equipment installation/de-installation
Networking troubleshooting (Printing and Scanning)
Windows OS
MAC OS
Print driver loading
Cloning files
Address book transfer
Firmware upgrades
Time management
Communication
Teamwork
Inventory control
Microsoft Word
Microsoft Excel
Technical aptitude
Mechanical aptitude

Location

Local travel

Work Type

On-site
Full-time

Experience Level

1-2 years of experience related to technical/repair of business equipment

Education Level

High School diploma or GED
Technical School training preferred

About the Company

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently.
The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio.
Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.
2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing.
This year also commemorates 20 years of Konica Minolta’s bizhub brand.
Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization.
This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Equal Opportunity

Konica Minolta is an equal opportunity and affirmative action employer.
We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.