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About the Role
The Supervisor leads the Care Management team, overseeing daily operations and ensuring program compliance. This role involves administrative and clinical supervision, direct service provision as needed, and participation in quality assurance and program development. The position also requires crisis intervention and coordination of care for complex cases.
Responsibilities
- Provide administrative supervision to program staff.
- Ensure clinical and administrative compliance in all program areas.
- Monitor service provision, referrals, and census.
- Ensure proper and timely monthly billing for services.
- Conduct and arrange staff training and development.
- Conduct performance appraisals.
- Participate in and oversee admission and discharge processes and decisions.
- Develop and improve operations, systems, effectiveness, census, and quality impact projects/activities.
- Conduct and participate in quality assurance activities, including Continuous Performance Improvement (CPI), consumer satisfaction surveys, and chart reviews and audits.
- Implement new initiatives and program improvement activities.
- Monitor and follow up on incidents.
- Conduct community outreach and develop/maintain strong linkage relationships with community service providers.
- Participate in network/coalitions meetings.
- Participate in and facilitate various meetings.
- Interview and hire program staff.
- Process staff terminations in accordance with JBFCS Policy & Procedure.
- Schedule and monitor staff attendance and vacation scheduling to ensure proper coverage.
- Serve as back up to the Director or Administrative Supervisor.
- Provide individual supervision to program staff.
- Provide direct service to participants, as needed.
- Coordinate care for higher risk cases.
- Review and co-sign assessments, plans, and other documentation.
- Plan and participate in program activities and services.
- Facilitate weekly team meetings, briefings, and case conferences.
- Ensure quality assessments, risk management, service planning, service reviews, contact, and progress notes.
- Provide and supervise crisis intervention services.
- Ensure Crisis Intervention Incident Reporting.
- Coordinate staff coverage of the 24-hour coverage system.
- Perform duties of Care Coordinators as needed.
- Travel within New York City carrying equipment up to approximately 10 pounds.
- Sit (70% of the time) and stand (20% of the time).
- Travel to and from appointments using varied public and private transportation options (10% of the time).
Requirements
- Masters Degree in Social Work, Nursing, Public Health, Counseling Psychology, Psychology, Psychiatric Rehabilitation, Education, Public Administration or other related social service or health profession.
- At least four years of experience in providing case/care management services to persons with disabilities (medical, psychiatric or cognitive disabilities) or comparable experience.
- Experience working in interdisciplinary teams.
- Experience providing case management or care coordination in a medical or behavioral health environment.
- Experience working with the chronically ill.
- Licensure in a related field of practice (LCSW, LMSW, LMHC).
- Intermediate computer proficiency.
- Ability to maintain statistics using various computer programs.
- Ability to read paper and electronic documents.
- Ability to perform significant data entry into various computer programs.
- Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping.
- Ability to travel within New York City.
- Ability to sit (70% of the time) and stand (20% of the time).
- Ability to travel to and from appointments using varied public and private transportation options (10% of the time).
Skills
- Excellent verbal and written communication skills
- Strong customer service skills
- Crisis intervention
- Case management
- Care coordination
- Interdisciplinary team collaboration
- Data entry
- Record keeping
Location
- Staten Island
Work Type
- Onsite
- Full-time
Experience Level
- One year of supervisory experience preferred
Education Level
- Masters Degree
Benefits
- Commuter Differential for individuals working on Staten Island who do not reside on Staten Island.
About the Company
- The work environment varies from office-based interaction with co-workers and members (70% of the time) to engaging members, providers and other constituents in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 30% of the time.
- The offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
Equal Opportunity
- We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.