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About the Role
This entry-level position provides high-level service to clinicians and patients by ensuring accuracy in claim submission and performing essential business office duties that support the anesthesia practice, requiring efficient multi-tasking abilities. There is room for growth within the role.
Responsibilities
- Establishes and maintains effective working relationships with hospital site leadership, facility administration, medical staff, coworkers, and the public.
- Communicates challenges and escalates concerns to site leadership for resolution.
- Keeps the office neat and organized.
- Orders supplies as needed.
- Maintains the call rooms.
- Maintains the phones used by providers.
- Works within the EMR/hospital system to retrieve medical records.
- Processes pain notes and other medical documents.
- Handles phone calls from surgeon’s offices, patients, drug/equipment representatives, hospital staff, etc.
- Processes patient clinical requests by working with MDs and RNs.
- Works with the scheduling team for special case requests.
- Proposes new ideas and finds new and improved ways of doing things.
- Works in conjunction with other regions/pillars and other USAP departments as needed.
- Performs administrative tasks including meeting planning and logistics.
- Travels to various site facilities for business needs.
- Facilitates on-boarding of new USAP staff and assists with acclimation and access.
- Communicates key USAP wide messages or announcements on local announcement boards.
- Serves as a critical communicator and liaison to staff and patients for organizational navigation.
- Performs other duties as assigned.
Requirements
- Minimum of 3 years of Hospital/Clinical Business Office experience.
- Knowledge of hospital setting and physician business office procedures.
- Ability to prepare hospital-specific records where paper charting is still in place in accordance with instructions and maintain compliance.
- Ability to exercise initiative, good judgment, and maintain a high level of confidentiality.
- Ability to prioritize duties to achieve ultimate goals using effective time management.
- Ability to read, write, and communicate effectively orally, in writing, and electronically.
- Computer savvy and familiar with standard office equipment.
- Ability to perform work and maintain communication remotely.
- Strong customer service skills.
- Highly collaborative nature.
- Time management and ability to multi-task.
- Highly autonomous and self-directing.
- Able to work in a matrix environment.
- Occasional Standing
- Occasional Walking
- Frequent Sitting
- Frequent hand, finger movement
- Use office equipment (in office or remote)
- Communicate verbally and in writing
Skills
- Skill in identifying and resolving problems.
- Strongly proficient in Microsoft Office Suite – Outlook and Excel particularly.
- Proficient in electronic meeting software – GoToMeeting, Microsoft Teams, or Zoom.
Location
- Remote (candidates cannot reside in California, Hawaii, or Alaska)
Work Type
- Full-time
Experience Level
- Entry level
Education Level
- High School diploma or GED required.
Salary/Compensations
- $21.97 - $35.14 hourly
- Eligible for an annual bonus (not guaranteed)
About the Company
- US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
Equal Opportunity
- US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.