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About the Role

NTT DATA is seeking a Senior Client Manager to manage and expand a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality sectors. This quota-carrying sales professional will act as a trusted advisor, driving revenue growth through retention, expansion, renewals, and new business opportunities by understanding client objectives and positioning NTT DATA's solutions.

Responsibilities

Own and manage a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality industries.
Drive revenue growth through account expansion, cross-selling, upselling, and renewals.
Identify and pursue new business opportunities generated through Business Development Representatives, Lead Generation teams, and personal prospecting efforts.
Develop trusted advisor relationships with key client stakeholders, including executive decision-makers.
Understand customer business priorities and align NTT DATA solutions to address operational, technology, and growth objectives.
Proactively manage account health, minimize churn risk, and maximize customer retention.
Build and execute strategic account plans that support client goals and drive long-term revenue growth.
Collaborate with internal teams, solution specialists, partners, and vendors to develop and deliver customer solutions.
Maintain an accurate sales pipeline, forecasts, account plans, and opportunity records using Salesforce and other sales enablement tools.
Drive customer satisfaction throughout the entire client lifecycle.
Monitor industry trends, market conditions, and competitive activity to identify new opportunities within assigned accounts.
Ensure compliance with governance, financial, and organizational policies while effectively managing business risk.
Travel up to 50% to meet with customers, prospects, partners, and internal stakeholders.

Requirements

Strong consultative selling skills with the ability to connect business challenges to technology and professional services solutions.
Proven ability to develop strategic account plans and execute sales strategies that exceed revenue objectives.
Strong financial and business acumen with the ability to engage in outcome-based conversations with customers.
Demonstrated success building and managing executive-level relationships.
Ability to influence multiple stakeholders and navigate complex organizational structures.
Strong communication, presentation, negotiation, and relationship-building skills.
Knowledge of IT services, digital transformation, cloud, managed services, consulting, and professional services offerings.
Ability to articulate business value and align solutions to customer needs and desired outcomes.
Understanding of current market trends and business challenges impacting Commercial Services, Retail, and Hospitality organizations.
Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience.
Relevant vendor or industry certifications are a plus.
Experience using Salesforce.com or a comparable CRM platform.
7+ years of experience in client management, strategic account management, business development, or quota-carrying sales roles.
Proven success driving revenue growth, account expansion, renewals, and customer retention.
Experience selling technology, consulting, managed services, professional services, or digital transformation solutions.
Experience managing accounts within the Commercial Services, Retail, and/or Hospitality industries preferred.
Demonstrated ability to lead complex sales opportunities involving multiple stakeholders.
Proven ability to collaborate cross-functionally to deliver customer-focused solutions and business outcomes.
Strong track record of building long-term client relationships and driving customer success.
Ability and willingness to travel up to 50%.

Skills

Consultative selling
Strategic account planning
Sales strategy execution
Financial acumen
Business acumen
Executive relationship management
Stakeholder influence
Complex organizational navigation
Communication
Presentation
Negotiation
Relationship-building
IT services knowledge
Digital transformation knowledge
Cloud knowledge
Managed services knowledge
Consulting knowledge
Professional services knowledge
Solution value articulation
Market trend analysis
Salesforce.com
CRM platforms

Location

Remote

Work Type

Remote
Full-time

Experience Level

Senior
7+ years

Education Level

Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience

Salary/Compensations

$115K-$213K

Benefits

Medical insurance with an employer contribution
Dental insurance with an employer contribution
Vision insurance with an employer contribution
Flexible spending account
Health savings account
Life insurance
AD&D insurance
Short-term disability coverage
Long-term disability coverage
Paid time off
Employee assistance program
401k program with company match
Additional voluntary or legally-required benefits

About the Company

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.
We are committed to accelerating client success and positively impacting society through responsible innovation.
We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have experts in more than 70 countries.
We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Join our growing global team and accelerate your career with us. Apply today.