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About the Role

As a Senior Commercial Claims Analytics Consultant, you will play a critical role in transforming data into decision-ready insights that drive business performance, portfolio management, and risk outcomes. You will be responsible for performing complex analyses to inform data-driven decisions, identifying trends, evaluating performance, and developing recommendations to address key business challenges. In this role, you will combine insurance domain knowledge, analytical expertise, and technical skills to extract actionable insights, shape data foundations, and foster a data-driven culture.

Responsibilities

SME charged with identifying emerging trends and issues.
Works in highly consultative role and presents issues to senior management.
Typically assigned to complex, cross-functional projects and provides mentorship and training to less seasoned team members.
Perform complex data analysis for Commercial Claims aligned to business and portfolio objectives.
Provides interpretation and insight on proposals.
Evaluates findings and guides outcome (cause-effect-effort to implement).
Role is to be business consultant to client.
Translate ambiguous business questions into structured analytical approaches and actionable insights.
Types of analyses may range from, but not limited to, root cause, cost benefit, performance tracking, forecasting, and exploration, with a strong focus on generating actionable insights.
Identify and interpret trends, risks, and opportunities impacting client and portfolio performance.
Formulate data-driven recommendations to improve operational efficiency, loss outcomes, and business strategy.
Collaborate with partners across Claims, Product, Underwriting, Actuarial, Finance, and Technology to define problems and deliver solutions.
Drive alignment effectively communicating insights, conclusions, and recommended actions to senior leadership.
Build strong relationships to support adoption and execution of insights.
Contribute to building and enhancing data pipelines, reporting frameworks, and analytical standards.
Help establish consistent metric definitions, governance, and scalable analytics practices.
Support the development of AI-enabled and automated analytics capabilities.
Leverage Industry data and knowledge to evaluate the results in relation with Industry.
Provide guidance, mentorship, and coaching to junior analysts.
Contribute to team success by fostering a collaborative, curious, and high-performing culture.
Stellar research, analytical skills and ability to present to various management levels and train staff on logic used in new tools, approaches to market changes, responding to legislative changes.
Travels as needed for role, including divisional / team meetings and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Requirements

8+ years of directly related analytical experience in a related industry required.
Demonstrated leadership and mentoring experience essential.
Ability to conduct meetings and deliver formal presentations.
Skills to coach, mentor, evaluate and provide training, guidance and constructive feedback to staff.
Strong oral and written communication skills.
Strong ability to independently solve technical challenges by leveraging online resources.
Demonstrated analytical agility and curiosity.
Passion for learning new things, with an interest in technology.
Ability to work in a fast-paced team environment.
Knowledge of insurance and rate-making concepts.
Proven history of taking initiative and driving projects to completion with minimal guidance.
Strong research and analytical (quantitative and/or qualitative) skills with ability to perform analysis and identify solutions to issues.
Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects).
Champions our cultural norms (e.g., willing to have cameras on when it matters, helping onboard new team members, building relationships, etc.).
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
Applicants must have authorization to work indefinitely in the US.
Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Skills

Microsoft Office Suite
SQL (Snowflake preferred)
Visual Basic
data visualization tools such as Power BI or Tableau
various structured analysis and design techniques
Superior research, statistical, analytical, data processing and mathematical skills
Insurance product, price, underwriting and Claims knowledge, with working knowledge of commercial Claims Operation.
Strong data visualization skills (experience with PowerBI a plus).

Location

California - Home Teleworkers
Alabama - Home Teleworkers
Arkansas - Home Teleworkers
Colorado - Home Teleworkers
Connecticut - Home Teleworkers
Delaware - Home Teleworker
District of Columbia - Home Teleworkers
Florida - Home Teleworkers
Georgia - Home Teleworkers
Idaho - Home Teleworkers
Illinois - Home Teleworkers
Indiana - Home Teleworkers
Iowa - Home Teleworkers
Kansas - Home Teleworker
Kentucky - Home Teleworkers
Louisiana - Home Teleworkers
Maine Home Teleworkers
Maryland - Home Teleworkers
Massachusetts - Home Teleworkers
Michigan - Home Teleworkers
Minnesota - Home Teleworkers
Mississippi - Home Teleworker
Missouri - Home Teleworker
Montana - Home Teleworkers
Nebraska - Home Teleworkers
Remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Work Type

Remote

Experience Level

Senior
2 - 3 years mentoring experience

Education Level

Bachelor's degree in mathematics, business, statistics, economics, computer science or equivalent combination of education and experience
Advanced degree in related field

Salary/Compensations

The starting pay range for this position across all the states we hire in is $122,850.00-$164,000.00.
Colorado Specific Job Range :$122,850.00 - $150,200.00
This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.

Benefits

total compensation package
annual bonus eligibility for most roles
401(k) with a company match

About the Company

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States.
Here, every employee shapes our mission.
We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.
You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.
Step into a role where you can contribute to our shared success through meaningful work.
At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
We believe in growth for everyone.
Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
We embrace a remote-first culture through our Flexible Workplace.
Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices.
Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
An inclusive and welcoming workplace is the cornerstone of our success.
By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members.
This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Equal Opportunity

CSAA Insurance Group is an equal opportunity employer.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com.