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About the Role
The Head of Infrastructure & Platforms is responsible for the operational leadership, delivery, and continuous improvement of the organization's global infrastructure and platform services, managing multiple technical disciplines to ensure secure, reliable, and compliant services.
Responsibilities
- Establish departmental objectives, operating procedures, work plans, delivery priorities, and performance expectations.
- Translate approved infrastructure roadmaps into operational plans, resource assignments, schedules, and measurable departmental outcomes.
- Make implementation decisions within delegated authority and escalate matters requiring broader direction.
- Provide recommendations to senior IT leadership regarding infrastructure architecture, operational risk, service improvement, and technology investment.
- Manage the reliable and secure delivery of enterprise networking, cloud infrastructure, data center and hosting services, identity platforms, endpoint management, collaboration infrastructure, and server services.
- Coordinate the work of multiple infrastructure disciplines, ensuring clear ownership, effective handoffs, and consistent operating practices.
- Monitor service availability, capacity, performance, supportability, technical debt, and lifecycle risk, implementing corrective plans.
- Establish and review departmental KPIs, SLAs, operational health measures, and service improvement actions.
- Manage delivery of cloud infrastructure services across Azure, AWS, and related hosting environments.
- Plan and deliver approved cloud migrations, platform upgrades, infrastructure rationalization, and legacy hosting reduction activities.
- Ensure cloud and hosting environments meet defined requirements for resilience, security, cost, supportability, documentation, and operational readiness.
- Work with application owners, architects, Security, and service providers to sequence and deliver migration and modernization plans.
- Manage enterprise network services and provide technical direction across SD-WAN, routing and switching, firewalls, network segmentation, VLAN and VRF design, internet and WAN connectivity, and hybrid cloud networking.
- Oversee network workstreams for site openings, relocations, consolidations, lab environments, and business segmentation initiatives.
- Review technical designs and implementation plans to confirm alignment with approved standards, security controls, operational support requirements, and change processes.
- Advise technical teams on network and infrastructure matters and coordinate resolution of cross-disciplinary issues.
- Manage infrastructure delivery and operational support for endpoint management, device compliance, identity services, privileged access controls, endpoint security platforms, and infrastructure hardening standards.
- Deliver approved transitions and improvements involving Microsoft Intune, Microsoft Defender, Entra ID, Active Directory, Azure Arc, and related endpoint and identity services.
- Coordinate implementation with Information Security, Service Desk, regional IT, and technical suppliers.
- Ensure controls and operational procedures are applied consistently, documented, monitored, and remediated.
- Implement infrastructure controls and remediation plans required to support CMMC, NIST-based controls, ISO standards, government or defense requirements, and internal audit activities.
- Manage departmental activities relating to network segmentation, access governance, asset and configuration records, infrastructure baselines, disaster recovery, and business continuity.
- Maintain evidence and documentation for assigned infrastructure controls.
- Identify departmental risks, assess operational impact, define corrective actions, and report significant risks to senior IT leadership.
- Ensure infrastructure teams comply with established Incident, Problem, Change, Asset, Configuration, Request, and Access Management processes.
- Represent Infrastructure in CAB, problem review, major incident, service review, and operational governance forums.
- Oversee pilot planning, implementation sequencing, risk and impact assessment, communications, rollback planning, and post-implementation review for major infrastructure changes.
- Improve departmental procedures and supporting ServiceNow workflows.
- Prepare, manage, and monitor the departmental infrastructure budget.
- Manage day-to-day relationships and performance across managed service providers, cloud providers, network carriers, hosting providers, security vendors, and technology partners.
- Support sourcing, contract renewal, service review, and purchasing decisions.
- Identify and implement approved opportunities to consolidate services, reduce cost, improve licensing efficiency, and optimize infrastructure consumption.
- Manage and develop experienced infrastructure professionals and, where applicable, oversee subordinate managers or team leads.
- Delegate assignments, establish accountability, review delivery, coach team members, and address capability or performance gaps.
- Build effective operational collaboration across regional and offshore teams.
- Maintain departmental succession plans, skills development priorities, architecture documentation, standards, runbooks, diagrams, and knowledge-sharing practices.
- Work regularly with senior management, Security, Architecture, application teams, business stakeholders, suppliers, and customers on infrastructure matters.
- Present analysis, delivery options, risks, cost implications, and recommendations to support departmental decisions.
- Influence stakeholders in sensitive or complex situations.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline, or equivalent professional experience.
- A minimum of 12 years of relevant infrastructure experience with a Bachelor's degree, or 8 years with a Master's degree, or equivalent experience.
- Significant experience managing a department or multiple infrastructure disciplines, including experienced technical professionals and/or subordinate managers.
- Demonstrated experience delivering complex infrastructure projects and operational improvements within approved strategy, budget, and governance.
- Broad technical knowledge across enterprise networking, cloud platforms, identity services, endpoint management, infrastructure security, server platforms, and IT operations.
- Experience managing departmental budgets, suppliers, contracts, service performance, and cost optimization activities.
- Working knowledge of ITSM processes and platforms, including Change, Incident, Problem, Asset, Configuration, Request, and Access Management.
- Strong written, verbal, stakeholder management, and decision-making skills.
- Ability to explain technical risks and recommendations to senior management.
- Ability to obtain and maintain security clearance if required.
Skills
- Cloud infrastructure
- Enterprise networking
- Identity services
- Endpoint management
- Server and hosting platforms
- Infrastructure operations
- Azure
- AWS
- SD-WAN
- Routing and switching
- Firewalls
- Network segmentation
- VLAN and VRF design
- Internet and WAN connectivity
- Hybrid cloud networking
- Microsoft Intune
- Microsoft Defender
- Entra ID
- Active Directory
- Azure Arc
- ITSM processes
- Change Management
- Incident Management
- Problem Management
- Asset Management
- Configuration Management
- Request Management
- Access Management
Location
- Global
Work Type
- Employee
- Full-time
Experience Level
- Senior
- Management
Education Level
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline, or equivalent professional experience.
Salary/Compensations
- $165,000.00 - $190,000.00
Benefits
- Benefits
About the Company
- Cubic Corporation creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.
- Led by talented teams around the world, Cubic is committed to solving global issues through innovation and service to customers and partners.
- Cubic has a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).
Equal Opportunity
- We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.