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About the Role
The Accenture ServiceNow Business Group's platform-led approach unites industry and technology transformation expertise with ServiceNow to deliver on the promise of digital business. We help clients thrive in the cloud, reimagine service and customer operations, and modernize work to achieve the platform's full potential. This role offers an opportunity to work collaboratively with a strong ServiceNow team across Canada, helping clients leverage technology to address pressing business needs.
Responsibilities
- Work with clients to provide leadership on best practices in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC
- Understand and utilize ServiceNow methodologies, collateral and accelerators
- Gather, understand and document requirements from clients
- Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes
- Assist with the vision, design, build and implementation of ServiceNow solutions
- Develop and execute test scripts for ServiceNow implementations
- Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities
- Create requirements stories, process documentation and training guides
- Participate in project team collaboration sessions with Project Manager, Solution Architects, and ServiceNow Technical Consultants
- Provide support for existing ServiceNow solutions and recommend opportunities for enhancements
Requirements
- Completion of a recognized post-secondary program in Business or Information Technology
- 4 or more years of hands-on implementation experience with ServiceNow
- Previous experience in ServiceNow upgrades
- Previous experience with one or more ServiceNow modules
- Superior facilitation and presentation techniques
- Strong teamworking skills
- Ability to professionally represent Accenture with clients
- English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada.
- Bilingual - English and French is required for the role.
- ServiceNow Certified System Administration designation
- Certifications in one or more ServiceNow modules
- Strong spoken and written communication skills in English and French
- Secret clearance eligibility
Skills
- ServiceNow
- Architecting solutions
- Designing solutions
- Business Process Consulting
- ITSM
- ITOM
- FSM
- SPM
- CSM
- HR
- Security
- Asset Management (HAM/SAM)
- Platform/Integration
- Portal/UI
- GRC
- Facilitation
- Presentation
- Teamworking
- Communication (English and French)
Location
- British Columbia
- Ontario
- New Brunswick
Work Type
- Full-time
Experience Level
- 4 or more years of hands-on implementation experience with ServiceNow
Education Level
- Completion of a recognized post-secondary program in Business or Information Technology
Salary/Compensations
- $69,450 to $119,450
Benefits
- Information on benefits is here.
About the Company
- Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
- We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
- Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
- We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
- Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
- We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
- Visit us at www.accenture.com
Equal Opportunity
- We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.