Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this IT Operations Analyst role.
Rezi rewrites your resume against Accenture's job description. Free.
Tailor your resume to this IT Operations Analyst role.
Rezi rewrites your resume against Accenture's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the IT Operations Analyst posting at Accenture — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the IT Operations Analyst posting at Accenture — free, in seconds.
About the Role
Accenture is seeking an enthusiastic and customer-focused Junior Technology Support Associate to join the Local Technology Support team. This role is ideal for someone starting their career in IT who enjoys helping people, solving technology issues, and supporting meetings and events in a professional office environment. You will serve as a front-line technology resource, assisting employees, visitors, and leadership with workplace technology, meeting room support, and basic troubleshooting, gaining hands-on experience with collaboration technologies, audiovisual systems, and enterprise IT operations.
Responsibilities
- Provide workstation support services to personnel in CDL Offices.
- Provide friendly, front-line technology support to employees and office visitors.
- Assist with basic computer troubleshooting and issue resolution.
- Support walk-up requests through the technology support bar.
- Prepare and deploy loaner devices when required.
- Escalate complex technical issues to senior team members.
- Ensure meeting rooms and collaboration spaces are operational and ready for use.
- Support Microsoft Teams Rooms, Surface Hubs, Cisco video conferencing systems, and related technologies.
- Assist meeting organizers with connecting and launching virtual meetings.
- Conduct technology checks and pre-meeting testing to ensure successful meetings and events.
- Provide onsite support during meetings, presentations, and special events.
- Perform daily checks of technology equipment within the office.
- Assist with digital signage updates and workplace technology initiatives.
- Support technology asset maintenance and operational tracking activities.
- Collaborate with Workplace and Technology teams to deliver an exceptional office experience.
Requirements
- 1-2 years demonstrated working knowledge of Microsoft Windows desktop operating systems.
- 1-2 years demonstrated working knowledge of Microsoft Office products.
- 1-2 years demonstrated working knowledge of desktop and laptop hardware from multiple vendors (HP, Dell, etc.).
- 1-2 years of experience in a Customer Service-related role.
- Bachelor’s degree or college diploma in a related field.
- Experience gained through school, personal projects, volunteer work, internships, or entry-level IT roles.
- Familiarity with Microsoft Teams, video conferencing, or meeting room technology.
- Basic troubleshooting experience is an asset but not required.
Skills
- Excellent customer service skills.
- Proven, excellent communications skills, both verbal and written.
- Excellent problem solving and analytical skills.
- Ability to remain calm and courteous in challenging situations.
- Willingness to work overtime and varying hours as required.
- Ability to multitask and balance workload in a fast-paced contact center environment.
- Ability to prioritize tasks and complete assignments in a timely manner.
- Demonstrated ability to balance quality of work with task completion.
- Ability and desire to build additional technical skills.
- Demonstrated teamwork and collaboration in a professional setting.
Location
- British Columbia
- Ontario
- New Brunswick
Work Type
- Full-time
Experience Level
- Junior
- Entry-level
Education Level
- Bachelor’s degree
- College diploma
Salary/Compensations
- $24.45 to $48.49 per hour
Benefits
- Information on benefits is here.
About the Company
- Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
- We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
- Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
- We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
- Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
- We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
- Visit us at www.accenture.com
Equal Opportunity
- We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.