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About the Role
Lead the workers’ compensation and injury management function across NSW and the ACT, overseeing compliance, managing arrangements, and driving early intervention and sustainable return-to-work outcomes.
Responsibilities
- Lead the day-to-day operations and performance of the NSW/ACT Injury Assist team.
- Develop, implement and review workers’ compensation strategies across NSW and the ACT.
- Maintain compliance with the NSW self-insurance licence and relevant legislative, regulatory, accreditation and reporting requirements.
- Oversee ACT insurance arrangements and work closely with the insurer to progress claims and achieve commercially sound outcomes.
- Provide expert technical guidance on complex claims, injury management, return to work, disputes, litigation and settlement negotiations.
- Champion early reporting, early intervention and safe, sustainable return-to-work practices.
- Partner with HSEQ, HR, Finance and operational leaders to develop effective claims strategies and strengthen safety and risk management.
- Use claims data and reporting to identify trends, provide meaningful insights and support informed decision-making.
- Develop and deliver workers’ compensation, injury management and return-to-work training across the business.
- Manage relationships and performance across insurers, legal advisers, rehabilitation providers and other service partners.
- Represent ISS during regulatory audits and reviews, industry forums, court proceedings and settlement discussions as required.
- Identify and implement opportunities to continuously improve claims, injury management, reporting and team processes.
Requirements
- At least five years’ experience in workers’ compensation, including early intervention, injury management and return to work.
- Demonstrated experience leading and developing a claims or injury management team.
- Experience working within a self-insurance environment, including regulatory compliance, audits and licence requirements.
- Comprehensive knowledge of NSW and ACT workers’ compensation legislation, regulatory requirements and guidelines.
- Experience managing complex claims and working with insurers, regulators, legal advisers, medical professionals and rehabilitation providers.
- Strong leadership, communication, stakeholder management and organisational capability.
- Sound analytical skills with the ability to turn claims data into practical business insights.
- An understanding of medical terminology and its application to injury management and return-to-work planning.
- Proficiency with Microsoft Office, claims management systems and business reporting tools.
- A current driver's licence and the flexibility to travel as required.
Skills
- Workers’ compensation
- Injury management
- Early intervention
- Return-to-work
- Self-insurance
- Regulatory compliance
- Claims management
- Stakeholder management
- Leadership
- Communication
- Analytical skills
- Microsoft Office
- Claims management systems
- Business reporting tools
Location
- Macquarie Park, Sydney
Work Type
- Full-time
Experience Level
- 5+ years experience in workers’ compensation
Education Level
- Relevant tertiary qualification in allied health, rehabilitation, insurance, business or a related discipline
About the Company
- ISS is a company focused on shaping better injury management outcomes.