Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this RGI Housing and Administrative Coordinator role.

Rezi rewrites your resume against Youth Without Shelter's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the RGI Housing and Administrative Coordinator posting at Youth Without Shelter — free, in seconds.

About the Role

The Housing and Administrative Coordinator will administer Rent-Geared-to-Income (RGI) and subsidized housing processes, ensuring tenant eligibility, maintaining accurate records, and supporting compliance with housing regulations. This role serves as the primary administrative contact for tenant eligibility reviews, income verification, assessments, file audits, and documentation, while also overseeing the day-to-day administration of tenant rent.

Responsibilities

Administer Rent-Geared-to-Income (RGI) eligibility processes in accordance with applicable legislation, municipal guidelines, and organizational policies.
Conduct annual and interim tenant eligibility reviews.
Review and verify income, assets, household composition, residency status, and supporting documentation.
Calculate and process rent adjustments based on verified income information.
Ensure tenants meet ongoing eligibility requirements for subsidized housing.
Identify and address discrepancies, missing documentation, or ineligible subsidy situations.
Monitor deadlines for annual reviews and follow up with tenants regarding required documentation.
Prepare notices related to eligibility reviews, rent changes, subsidy adjustments, and compliance requirements.
Maintain accurate records of all eligibility determinations and rent calculations.
Maintain complete, accurate, and confidential tenant files in both electronic and paper formats.
Ensure all required documents are collected, updated, and filed in accordance with regulatory requirements.
Track expiry dates for documents and initiate timely renewal requests.
Conduct regular file audits to ensure compliance with RGI policies and program requirements.
Prepare reports and documentation for internal reviews, audits, and inspections.
Ensure data accuracy within housing management databases and record-keeping systems.
Receive, review, and process tenant forms, applications, agreements and supporting documentation.
Collect security deposits, rent payments and reconcile account discrepancies.
Issue receipts and maintain accurate and timely payment records.
Generate correspondence, letters, notices, and reports related to housing administration.
Respond to tenant inquiries regarding rent calculations, eligibility requirements, and program procedures.
Schedule meetings and appointments related to eligibility reviews and documentation submissions.
Maintain databases, spreadsheets, and tracking systems for tenant information, waitlists and housing records.
Coordinate with case management staff to coordinate move-ins.
Assist with data entry, filing, scanning, and document management.
Support the preparation of monthly, quarterly, and annual administrative reports.
Explain eligibility requirements, tenant responsibilities, and documentation requirements in a clear and respectful manner.
Provide information regarding RGI policies, annual review processes, and subsidy requirements.
Follow up with tenants regarding outstanding documentation and compliance matters.
Assist tenants in completing forms and gathering required documentation.
Maintain professional, respectful, and confidential communications with tenants and stakeholders.
Ensure compliance with all applicable RGI regulations, housing legislation, municipal requirements, and organizational policies.
Maintain knowledge of changes to housing legislation, RGI rules, eligibility requirements, and housing subsidy programs.
Support organizational readiness for audits, file reviews, and compliance inspections.
Monitor subsidy administration practices to ensure consistency and accuracy.
Maintain confidentiality and privacy in accordance with applicable legislation and organizational policies.

Requirements

Diploma or degree in Business Administration, Accounting, Office Administration, Public Administration, Housing Administration, Social Services Administration, or a related field.
Equivalent education and relevant experience may be considered.
Minimum 2 years of financial administrative experience in housing, property management, social housing, non-profit housing, or a related environment.
Experience administering Rent-Geared-to-Income (RGI) programs or subsidy-based housing is strongly preferred.
Experience reviewing financial documentation, income verification, and eligibility assessments.
Experience maintaining confidential records and managing large volumes of documentation.
Experience working with housing databases and administrative systems is an asset.
Knowledge of Rent-Geared-to-Income (RGI) regulations and housing subsidy programs.
Strong understanding of Housing First and Supportive Housing principles.
Knowledge of Ontario income support programs including: Ontario Works, Ontario Disability Support Program (ODSP), CPP, OAS pensions, Employment Insurance and other applicable benefits.
Understanding of income verification processes and eligibility assessment procedures.
Strong attention to detail and accuracy.
Excellent organizational, data management, and record-keeping skills.
Strong financial aptitude and ability to interpret financial documentation accurately.
Strong analytical and problem-solving abilities.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and database systems.
Excellent written and verbal communication skills.
Ability to communicate sensitive financial information respectfully.
Strong computer proficiency and database management systems.
Ability to interpret policies, procedures, and regulatory requirements.
Ability to manage multiple deadlines and competing priorities.
Ability to work independently while maintaining a high level of accuracy and accountability.
Office-based position within a supporting housing residence.
Frequent interaction with residents experiencing homelessness, mental health challenges, addictions, trauma and other complex needs.
Work physically close to others.
Possible conflict and rude or challenging behavior from residents.
Long periods of time sitting.
Manual dexterity required to use desktop computer and peripherals.
Ability to lift and/or move up to 25 lbs. at a time.

Skills

Rent-Geared-to-Income (RGI) administration
Tenant eligibility reviews
Income verification
Record maintenance
Compliance support
Administrative contact
Rent calculation
Rent collection
Arrears monitoring
Payment arrangements
Rent adjustments
Reporting
Accuracy
Confidentiality
Organization
Attention to detail
Respectful communication
Diverse population interaction
Financial administration
Property management
Social housing administration
Non-profit housing administration
Housing databases
Administrative systems
Housing First principles
Supportive Housing principles
Ontario income support programs
Data management
Record-keeping
Financial aptitude
Analytical skills
Problem-solving
Microsoft Office Suite (Excel, Word, Outlook)
Database systems
Written communication
Verbal communication
Policy interpretation
Time management
Independent work
Accountability

Location

Etobicoke, ON

Work Type

Full-time
On-site

Experience Level

Minimum 2 years of financial administrative experience
Experience administering Rent-Geared-to-Income (RGI) programs or subsidy-based housing is strongly preferred
Experience reviewing financial documentation, income verification, and eligibility assessments
Experience maintaining confidential records and managing large volumes of documentation
Experience working with housing databases and administrative systems is an asset

Education Level

Diploma or degree in Business Administration, Accounting, Office Administration, Public Administration, Housing Administration, Social Services Administration, or a related field
Equivalent education and relevant experience may be considered

Salary/Compensations

$55,000

Benefits

Paid time off
Health and dental benefits
RRSP Matching Program

About the Company

Wardlaw Residences, commonly referred to as “Wardlaw,” is a new mixed-tenant supportive housing residence comprising of 51 units, 15 of which are barrier-free, across four storeys.
Wardlaw was created as a “made-in-Rexdale” solution to the housing crisis in the Rexdale community.
Approximately half of Wardlaw’s tenants are seniors. The remaining residents include youth aged 18 to 24, adults, and newcomers of various ages.
All tenants have experienced homelessness and have typically transitioned from shelters or unsheltered living situations before moving into Wardlaw.
Many residents, particularly seniors and those with complex support needs, may consider Wardlaw their permanent home. For others, Wardlaw provides stable, long-term housing until they are ready to transition to the next stage of their lives.
Programming will provide individualized supports that promote housing stability, independence, dignity and meaningful community connection.
Supports include case management, housing stabilization, resident engagement, life-skills development, community programming and connections to health, social, employment and other community services tailored to each resident’s unique needs, goals and circumstances.
Our goal is simple: to provide safe housing, meaningful support and opportunities for every resident to thrive with dignity, choice, connection and independence.

Equal Opportunity

If you have a disability that needs to be accommodated in order to participate in the hiring process or employment, please let us know so we can work to make the appropriate accommodations.