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Serve as a liaison between members and the credit union, providing information on services, opening accounts, and resolving member issues.

Greet and welcome members and visitors professionally and promptly.
Provide information on membership eligibility, account types, loan products, and other credit union services.
Communicate information in-person, via email, written correspondence, and telephone.
Handle member requests for share transfers, withdrawals, check requests, certificate transactions, and line of credit advances.
Provide information and process applications for first, second, and other mortgage and loan products.
Follow up with members on loan requests and educate them on Loan Protection Products.
Identify opportunities to cross-sell credit union products and services.

Knowledge of general credit union operational procedures, including cash handling, teller duties, member services, and loan processes.
Previous teller or member service experience is required.
Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
Accurate cash handling skills.
Ability to operate a PC, adding machine, credit card and check image equipment, calculator, and other job-related office equipment.
Strong customer service and telephone skills.
Well-organized and attentive to detail.

We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

Member Services Representative at BayPort Credit Union

Member Services Representative