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About the Role
Join Manulife's Global Wealth and Asset Management (GWAM) Technology team as a Product Delivery Manager supporting Investment Law & Compliance platforms. This role offers a unique opportunity to work at the intersection of business, technology, and investment operations, driving strategic initiatives that strengthen regulatory compliance, operational efficiency, and risk management capabilities. You will partner closely with business stakeholders, technology teams, and operations leaders to deliver innovative solutions that support front-to-back investment processes. If you are passionate about product delivery, capital markets technology, and solving complex business challenges, this role provides exposure to high-impact enterprise initiatives and senior leadership engagement.
Responsibilities
- Lead and manage day-to-day product delivery activities across Investment Law & Compliance technology initiatives.
- Own delivery planning, forecasting, Jira backlog management, and story point tracking to ensure successful execution.
- Publish regular updates highlighting delivery progress, business value, risks, and key accomplishments.
- Monitor product financials, budgets, forecasts, and resource utilization.
- Present project status, milestones, dependencies, and risks to senior leadership and governance committees.
- Gather, analyze, and document business, functional, and system requirements from stakeholders.
- Translate business needs into user stories, business process flows, functional specifications, and product requirements.
- Collaborate with business stakeholders, developers, architects, and quality engineering teams across the delivery lifecycle.
- Support Agile ceremonies, PI planning, roadmap development, backlog prioritization, and release management.
- Identify process improvement and automation opportunities to enhance operational efficiency and user experience.
- Lead functional, integration, and user acceptance testing activities.
- Partner with front-office, operations, compliance, and technology teams to improve data quality, reporting, and operational workflows.
- Analyze data using SQL, Power BI, and other reporting tools to support business decision-making.
- Coordinate implementation activities across global business and technology teams, including offshore and vendor partners.
- Investigate production issues, perform root cause analysis, and oversee resolution efforts.
- Leverage AI-enabled productivity tools, including GitHub Copilot, Jira Rovo, and Confluence AI, to improve delivery effectiveness.
- Develop executive presentations and steering committee materials to communicate progress, outcomes, and strategic priorities.
Requirements
- 5 or more years of experience in Product Delivery, Business Analysis, Product Management, or Technology Delivery roles.
- 3 or more years of experience supporting Investment Law & Compliance, Asset Management, Capital Markets, or Wealth Management technology platforms.
- Strong understanding of investment operations, compliance workflows, regulatory processes, and associated technology ecosystems.
- Experience gathering and translating business requirements into functional solutions, user stories, and process workflows.
- Hands-on experience with Agile delivery methodologies, including Scrum and SAFe practices.
- Strong SQL skills with experience performing data analysis, reconciliation, validation, and troubleshooting.
- Experience supporting functional testing, integration testing, and user acceptance testing activities.
- Experience with Jira, Confluence, and other Agile delivery tools.
- Bachelor's degree in Business, Finance, Computer Science, Information Technology, or a related discipline.
- Experience supporting Legal, Compliance, Investment Management, or Capital Markets technology functions.
- Experience using Power BI, Tableau, or similar business intelligence and reporting tools.
- Knowledge of workflow automation, process digitization, and operational efficiency initiatives.
- Experience with system integrations, data flows, APIs, and enterprise technology platforms.
- Exposure to cloud technologies and modern software delivery practices.
- Experience leveraging AI-assisted productivity tools such as GitHub Copilot, Jira Rovo, or Confluence AI.
- Strong presentation skills with experience communicating to executive stakeholders and governance committees.
- Knowledge of investment products, portfolio management, or regulatory reporting processes.
Skills
- SQL
- Power BI
- Jira
- Confluence
- Agile
- Scrum
- SAFe
- GitHub Copilot
- Jira Rovo
- Confluence AI
- Tableau
Location
- Toronto, Ontario
Work Type
- Hybrid
Experience Level
- 5 or more years of experience in Product Delivery, Business Analysis, Product Management, or Technology Delivery roles.
- 3 or more years of experience supporting Investment Law & Compliance, Asset Management, Capital Markets, or Wealth Management technology platforms.
Education Level
- Bachelor's degree in Business, Finance, Computer Science, Information Technology, or a related discipline.
Salary/Compensations
- $113,000.00 CAD - $163,000.00 CAD
Benefits
- Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
- Financial education and counseling resources.
- Holidays, vacation, personal, and sick days.
- Full range of statutory leaves of absence.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.
Equal Opportunity
- Manulife is an Equal Opportunity Employer
- At Manulife/John Hancock, we embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.