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About the Role

The Senior Manager, Operational Resilience is responsible for the success of strategic outcomes through the direct oversight, leadership, and delivery of multi-year strategic programs aligned with segment goals. The role partners across business lines, geographies, and value streams to ensure strategic objectives achieve intended outcomes. This role is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team.

Responsibilities

Maintain and evolve Manulife’s Business Continuity Risk Standard, KRIs and controls.
Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity.
Design processes and tools to support the first line of defense management of Business Continuity Risk.
Research industry-related trends, regulations, and best practices.
Support the development and maintenance of Business Continuity Management policies, standards and guidelines.
Develop execution strategy for the Business Continuity Management program by collecting and analyzing data, applying best practices, problem-solving, and preparing recommendations.
Lead stakeholder management with cross-functional stakeholders to socialize issues, develop strategies, drive the case for change and implement solutions.
Deliver through execution excellence and sound program management.
Support the development of various Business Continuity Program workstreams, ad hoc projects, and risk programs.
Support the design, implementation and ongoing maintenance of the Business Continuity management system.
Operate as 2nd line of defense to provide oversight and challenge over BIA/BCP activities and reporting of risk posture.
Provide education and training to business, operations and technology resources to implement business continuity management program(s).
Develop dashboards and reporting to identify and escalate key operational risk and resilience exposures to Senior Management and Governance / Risk Committees.
Support review that mitigating actions and remediations are identified and taken as appropriate.

Requirements

8+ years of experience in Business Continuity, operational resilience, or risk management in financial services.
Proven track record of developing and implementing resilience strategies.
Expert knowledge of risk management principles, best practices, and tools.
Strong understanding of financial services regulations and interfacing with internal partners.
Strong communication and presentation skills with the integrity and confidence to liaise with executives and senior management.
Strong problem-solving and strategic thinking capabilities.
Experience leading cross-functional teams and managing projects.
Ability to influence and deliver amidst ambiguity.
Strong presentation and facilitation skills; comfortable addressing large and small audiences.
Proven leadership experience and demonstrated ability to foster a high-performing culture.
Solid experience in designing, implementing, and validating the effectiveness of operational controls.

Skills

Business Continuity
Operational Resilience
Risk Management
Financial Services
Communication
Presentation
Problem-solving
Strategic Thinking
Cross-functional Team Leadership
Project Management
Influence
Ambiguity Navigation
Facilitation
Leadership
Operational Controls Design
Operational Controls Implementation
Operational Controls Validation

Location

Halifax, Nova Scotia

Work Type

Hybrid

Experience Level

Senior Manager

Education Level

Bachelor's degree in finance, accounting, business administration, or a related field.

Salary/Compensations

$92,900.00 CAD - $142,900.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
We embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.