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About the Role
The Field Service Technician will provide 24/7 on-call field service labor, troubleshooting, and service training at customer locations for mechanical, electrical, and electronic components. The role ensures reliable operation, optimum performance, and efficiency of equipment like decanters, high-speed separators, and heat exchangers. This position requires managing travel costs and operating expenses, performing preventive maintenance, and handling emergency and warranty repairs.
Responsibilities
- Execute basic maintenance and minor repairs on selected products at customer sites.
- Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites.
- Prepare assigned service jobs according to the FSE Handbook.
- Follow up on actions and promises made to customers.
- Write service reports on site and obtain customer signatures.
- Update service execution IT systems with relevant information.
- Report unsafe practices and other safety incidents according to local reporting procedures.
- Capture Installed Base on site and communicate sales leads to the sales organization.
- Provide proactive recommendations to customers related to the purchase of additional spare parts.
- Execute services in Service Centers as required.
Requirements
- Over 5 years of experience in similar roles, with desirable expertise in transmission systems.
- Competent mechanical skills and aptitude.
- Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
- Customer service and sales orientation.
- Excellent interpersonal skills.
- Strong verbal & written skills.
- Ability to troubleshoot & solve technical problems.
- Team player and ability to work independently.
- Basic PC utilization skills required in Word, Excel.
- Ability to learn and use systems required for the administration of service and expense reports.
- Perform jobs in line with OHSA requirements.
- Complete established safety training programs.
- Travel availability 70%.
Skills
- Mechanical background
- Transmission systems expertise
- Mechanical skills
- Customer communication
- Sales orientation
- Interpersonal skills
- Verbal skills
- Written skills
- Troubleshooting
- Problem-solving
- Teamwork
- Independent work
- PC utilization (Word, Excel)
- System administration for service and expense reports
Location
- Remote
- Northeast of United States
Work Type
- Field Service
- On-call
Experience Level
- Over 5 years
Education Level
- Associate’s degree
Salary/Compensations
- $35 to $39 USD hourly
Benefits
- Healthcare plans
- Dental plans
- Vision plans
- Wellness program
- 401(k)
- Paid holidays
- Paid time off
About the Company
- Pioneering solutions of the future and unlocking the full potential of precious resources.
- Developing world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.
- 140-year-old start-up culture and rapid growth.
- Shaping a more resourceful, less wasteful world.
- Creating an inclusive and dynamic workplace that values diverse perspectives and experiences.
Equal Opportunity
- We care about diversity, inclusion and equity in our recruitment processes.
- We apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
- Prioritizing candidates who reside in the US or have an established presence in the area.
- Alfa Laval is an equal opportunity employer.
- We are committed to building an inclusive and diverse workforce.
- All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
- EEO/Vet/Disabled Employer