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About the Role
The Care Coordinator works with the CN Guidance Critical Time Intervention Team to deliver services within an evidence-based, time-limited, phase-based care management approach focused on enhancing continuity of care during transitional times. Care Coordinators develop person-centered plans, share knowledge of community resources, provide linkage to resources, and engage individuals in skill building.
Responsibilities
- Conducts initial and ongoing assessments of assigned clients to document strengths, needs, goals, and resources.
- Participates in the development, documentation, review, and update of client-centered comprehensive, integrated, interdisciplinary care plans in consultation with the Program Supervisor and other team members to ensure focus on desired outcomes.
- Maintains effective communications with clients, primary care physicians, substance abuse and mental healthcare providers, family, collateral resources, and other Agency staff on behalf of clients.
- Maintains documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure.
- Coordinates care planning with other providers of services/resources to ensure goal-directed, collaborative care, including care transitions.
- Works as part of the CTI team and attends and participates in team meetings to provide input/feedback around psychosocial conditions/comorbidities to review client status, update plans and goals, and review outcomes to further program goals.
- Acts as a resource/consultant to all team members on psychosocial and/or substance abuse issues and resources.
- Provides face-to-face as well as telephonic outreach, engagement, and service planning in the field.
- Acts as a linkage to community services including medical, behavioral, residential, entitlement, and any other needed services per interdisciplinary care plan.
- Monitors overall service delivery to clients to ensure coordination and continuity; advocates with service providers/resources as needed.
- Provides crisis intervention and follow-up on an as-needed basis 24 hours a day, 7 days a week.
- Actively engages in agency-wide trainings and workgroups, as well as NYS-specific training on and for the CTI model.
- Participates in ongoing supervision, training, and education as needed to ensure a high quality of service delivery and continued professional growth.
- Facilitates sharing of data with the individuals to whom it applies to facilitate partnered decision-making and to keep clients informed of progress.
- Completes QI Training during onboarding and participates in QI refresher training as needed.
- Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
- Adherence to all safety protocols and procedures to ensure a safe working environment for all employees.
- Demonstrates a commitment to maintaining a safe work environment by following established safety guidelines.
- Includes any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
- Other duties as assigned.
Requirements
- For H.S. Diploma/GED level candidates, four (4) years of related human service and direct service experience required.
- For B.A. level candidates, one (1) year of related human service and direct service experience required.
- Experience should be in providing direct services to individuals with severe mental health disorders, co-occurring substance abuse disorders, developmental disorders, and/or physical disabilities.
- Experience in linking clients to a broad range of services essential to independent community living.
- Experience in advocacy for underserved or disenfranchised populations.
- Bilingual preferred.
- Working knowledge of computer software and electronic health record systems.
- Demonstrated competency in written, verbal, and computational skills to present and document records in accordance with program standards.
- Experienced in and demonstrated comprehensive understanding and working knowledge of the interdisciplinary planning process and the developmental treatment model.
- Knowledge and sociological understanding of Medicaid, Social Security, and other entitlements preferred.
- Excellent interpersonal skills required.
- Knowledge of cultural competence and sensitivity.
Skills
- Computer software
- Electronic health record systems
- Written communication
- Verbal communication
- Computational skills
- Interpersonal skills
- Cultural competence
- Cultural sensitivity
Work Type
- Full-time
Experience Level
- 4 years of related human service and direct service experience (with HS Diploma/GED)
- 1 year of related human service and direct service experience (with BA)
Education Level
- Bachelor's Degree or Master's Degree in Social Work, Psychology, Education, Rehabilitation, Occupational Therapy, Counseling, Community Mental Health, Sociology, Speech and Hearing, Physical or Recreational therapy preferred.
- Degrees in other related areas may be considered.
Benefits
- Medical
- Dental
- Vision
- $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
- Flexible Spending Account
- 403(b) retirement plan
- Long Term and Short Term Disability
- Legal Plan
- Dependent Care Expense Account
- Life Insurance/Supplemental Life Insurance
- Pet Insurance
- HRA
- Training programs including a Mentorship program
- Eligibility for Federal/Public Student Loan Forgiveness
- Career growth and Promotional opportunities
- Employee Perks and Discounts to Broadway shows and more
- 5 Personal Days
- 10-20 Vacation Days
- 12 Sick Days
- 12 Company Paid Holidays yearly
About the Company
- CN Guidance & Counseling Services inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services.
- Awarded Newsday/Dan papers Top Long Island Work Place 2019-2026, 8 years in a row.
- Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives.
- Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference.
Equal Opportunity
- It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.