Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this IT Engineer role.
Rezi rewrites your resume against PSEG Long Island's job description. Free.
Tailor your resume to this IT Engineer role.
Rezi rewrites your resume against PSEG Long Island's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the IT Engineer posting at PSEG Long Island — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the IT Engineer posting at PSEG Long Island — free, in seconds.
About the Role
The IT Engineer is responsible for the administration, management, and continuous improvement of endpoint management and enterprise device services, with a primary focus on HCL BigFix and Microsoft Intune. This role serves as a key contributor in maintaining a secure, compliant, and highly available computing environment by overseeing software deployment, operating system patching, endpoint configuration, device lifecycle management, and compliance reporting across the enterprise. The position works closely with internal technology teams, business stakeholders, and third-party vendors to ensure technology solutions are delivered efficiently and aligned with organizational objectives. In addition to endpoint management responsibilities, the IT Engineer plays a critical role in coordinating and driving technology initiatives, special projects, and operational improvements. The role leverages ServiceNow extensively for incident, request, change, asset, and project-related activities and serves as a primary liaison for the organization’s onsite Managed Service Provider, ensuring service quality, operational effectiveness, and adherence to established processes and service levels. This position is responsible for troubleshooting complex technical issues, developing and maintaining standards and procedures, supporting infrastructure modernization efforts, and identifying opportunities to improve end-user experience, operational efficiency, and overall technology service delivery.
Responsibilities
- Administer and optimize HCL BigFix for patching, software distribution, compliance reporting, vulnerability remediation, and OS lifecycle management.
- Manage Microsoft Intune and Windows AutoPilot, including device enrollment, configuration, application deployment, compliance policies, and MDM/MAM services.
- Maintain endpoint management standards, procedures, security controls, and best practices.
- Monitor endpoint health, patch compliance, software deployment success, and device performance across supported platforms.
- Utilize ServiceNow for Incident, Request, Problem, Change, Asset, Knowledge, and related ITSM processes.
- Provide oversight of onsite Managed Service Providers (MSPs), ensuring SLA compliance, service quality, operational effectiveness, and continuous improvement.
- Coordinate endpoint and end-user computing initiatives with IT teams, business stakeholders, vendors, and service providers.
- Lead or support projects such as device refreshes, OS upgrades, application deployments, modernization efforts, and process improvements.
- Partner with Cybersecurity, Infrastructure, and Architecture teams to implement endpoint security and compliance requirements.
- Troubleshoot complex endpoint, deployment, compliance, and systems management issues; perform root cause analysis and corrective actions.
- Develop dashboards, metrics, compliance reports, technical documentation, knowledge articles, procedures, and runbooks.
- Support software packaging, asset lifecycle management, licensing compliance, audits, major incidents, change management activities, automation initiatives, and after-hours/on-call support, including storm recovery operations.
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related field with 2+ years of IT experience; or 8+ years of relevant IT experience in lieu of a degree.
- Experience supporting enterprise infrastructure, endpoint management, workplace technology, or end-user computing environments.
- Hands-on experience with HCL BigFix and Microsoft Intune, including patching, software deployment, compliance management, device enrollment, and endpoint administration.
- Experience using ServiceNow within ITIL-based Incident, Problem, Change, Request, Asset, and Knowledge Management processes.
- Knowledge of endpoint security, vulnerability remediation, device hardening, operating system lifecycle management, and compliance programs.
- Experience coordinating with MSPs, vendors, consultants, or outsourced support organizations.
- Strong troubleshooting, root cause analysis, and problem-solving skills for endpoint and systems management issues.
- Familiarity with PowerShell scripting, automation, reporting, Microsoft Windows, Microsoft 365, Entra ID, Conditional Access, and identity management concepts.
- Experience producing operational metrics, dashboards, compliance reporting, technical documentation, SOPs, and runbooks.
- Ability to lead or contribute to technology projects, manage multiple priorities, and work effectively across Infrastructure, Cybersecurity, Service Management, and End User Computing teams.
- Strong written, verbal, and interpersonal communication skills.
- Ability to participate in off-hours maintenance, on-call support, critical incident response, and DOE 10 CFR 810 eligibility requirements.
- Must prove they are a citizen or national of the USA; OR a lawful permanent resident of the United States; OR a citizen, national, or permanent resident of a “Generally Authorized” destination and not also a citizen, national, permanent resident of any country not listed; OR a “Protected Individual” under the Immigration and Naturalization Act.
- May be required to perform functions different from normal operations and work extended hours beyond regular work schedule during storm/outage restoration efforts.
- May be required to work on premise or in an alternate location as directed by the company during storm/outage restoration efforts.
- Subject to pre-employment, for cause, post-incident/accident, and random drug and alcohol testing (including marijuana) if hired or transfer into a federally regulated role.
Skills
- HCL BigFix
- Microsoft Intune
- ServiceNow
- Endpoint Management
- Device Management
- Software Deployment
- Operating System Patching
- Endpoint Configuration
- Device Lifecycle Management
- Compliance Reporting
- ITSM Processes
- Managed Service Provider Oversight
- Vendor Coordination
- Troubleshooting
- Root Cause Analysis
- PowerShell Scripting
- Automation
- Microsoft Windows
- Microsoft 365
- Entra ID
- Conditional Access
- Identity Management
Location
- Hybrid
Work Type
- Hybrid
- Onsite
Experience Level
- 2+ years of IT experience
- 8+ years of relevant IT experience
Education Level
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related field
Salary/Compensations
- $79,400 - $125,600
Benefits
- Medical
- Dental
- Vision
- Paternal leave
- Family leave programs
- Behavioral health programs
- 401(k) with company match
- Life insurance
- Tuition reimbursement
- Generous paid time off
About the Company
- We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever.
- We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
- Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.
- We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence.
- More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers.
- If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.
Equal Opportunity
- PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
- PSEGLI is committed to providing reasonable accommodations to individuals with disabilities.
- Know your Rights: Workplace Discrimination is Illegal