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About the Role
This position serves as the commercial liaison between product lines, Field Service Representatives, and the customer during the execution of regional project orders.
Responsibilities
- Serve as the customer advocate by communicating the appropriate level of urgency to operational contacts and escalating issues to management as necessary.
- Develop and maintain relationships with internal and external customers within the assigned territory or vertical segment.
- Work with the team to achieve continuous improvement objectives, including productivity, quality, and safety goals.
- Promote proactive project management through accurate and timely communication with internal partners and external customers regarding schedule status, expediting, change orders, logistics, and the financial management of orders.
- Work in compliance with occupational health and safety laws and regulations.
- Participate in departmental Lean manufacturing activities through the use of Lean tools and principles.
- Manage daily telephone and email activities; provide guidance, solutions, and updates; and provide backup support for colleagues as needed.
- Demonstrate proficiency in proactively supporting complex orders.
Requirements
- Post-Secondary Diploma or Degree in a relevant field.
- Bilingual in both French and English. Fluency in French and English is required for this position in order to communicate with colleagues, customers, and partners located inside and outside of Quebec, as well as to understand technical documentation in the field of our industry.
- Minimum two (2) years customer service experience.
- Legally authorized to work in Canada without company sponsorship now and in the future.
- College diploma or University degree in a technical field.
- 4 years of Customer Service or Project Management experience.
- Knowledge of electrical power distribution equipment, control products.
- Experience using Microsoft Office suite including Outlook, Word, Excel, PowerPoint, SharePoint.
Skills
- Strong customer focus and interpersonal skills (written and verbal communication).
- Exceptional organizational and project management skills for managing high volume of transactions (orders, emails, and phone calls).
- Strong computer skills including proficiency in typing.
- Proficient in creative problem solving, conflict resolution and managing priorities.
Location
- Toronto, ON
Work Type
- Hybrid
Experience Level
- Minimum two (2) years customer service experience
- 4 years of Customer Service or Project Management experience
Education Level
- Post-Secondary Diploma or Degree in a relevant field
- College diploma or University degree in a technical field
Salary/Compensations
- $59000 - $73000 a year
Benefits
- Health and Welfare benefits
- Retirement benefits
- Programs that provide for paid and unpaid time away from work
About the Company
- Eaton’s Electrical sector
- At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.
- Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm
Equal Opportunity
- We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.