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About the Role
The Barn Manager is a leadership position responsible for overseeing the Barn Department, including managing the Herd Manager and Wrangler/Guide team members. This role is crucial to the direction of Red Horse Mountain Ranch, ensuring a healthy and well-functioning barn department while prioritizing guest experience and team member development.
Responsibilities
- Lead and train Wrangler/Guide team members on procedures, policies, and ranch values.
- Conduct regular meetings with team members, providing constructive feedback and addressing issues.
- Mediate conflicts among staff and escalate serious issues to the Ranch Manager.
- Document performance feedback and corrections given to team members.
- Seek feedback on leadership and departmental improvements.
- Collaborate with other managers to ensure smooth inter-departmental operations.
- Foster unity within and between departments.
- Welcome and interact with guests, setting a positive example for guest relations.
- Ensure a high standard of guest experience, creating comfortable, safe, and memorable moments.
- Accommodate guest requests and proactively address any issues affecting their experience.
- Manage and communicate with the Herd Manager to ensure herd health and adequacy for operations.
- Assist in the approval of horses for guest use and various riding programs.
- Participate in the research and purchasing of horses, adhering to legal requirements.
- Oversee daily barn operations, including checklists, project assignments, and punctuality.
- Ensure general maintenance, cleanliness, and upkeep of barn-related facilities and equipment.
- Maintain inventory of barn items and ensure timely completion of chores and projects.
- Oversee safety of guests and guides.
- Oversee daily guided activities, ensuring safety and proper setup.
- Participate as a guide in various activities.
- Organize and manage seasonal setup, upkeep, and breakdown of activities.
- Ensure punctual start times for all guided activities.
- Assign appropriate guide staff to activities.
- Approve guests for advanced riding and guides for leading activities.
- Approve any changes to the guest schedule with the Ranch Manager.
- Process job applications, conduct interviews, and manage the hiring process.
- Build a pipeline of potential candidates.
- Collect employment information, background checks, and arrange for new staff arrivals.
- Create and manage schedules for the barn team, coordinating with other departments.
- Assist with evening entertainment and other departments as needed.
- Manage inventory of all barn department items and track budget.
- Research and prioritize purchases based on inventory needs and budget.
- Approve and track all barn-related expenses and receipts.
- Maintain vendor relationships.
- Balance working alongside the team with administrative duties.
- Focus on long-term planning, maintenance projects, and organizing workstations.
- Schedule outside contractors for services.
- Assist the Herd Manager with feeding and vetting schedules.
- Update manuals with improved procedures and policies.
- Attend and participate in all required meetings.
- Represent ranch core values and drive the ranch's purpose, vision, and mission.
Requirements
- Must complete and pass the Wilderness First Responder certification through NOLS in the first year of hire.
- Must complete the Horse Safety class through the Dude Ranch Foundation upon hire.
- Must be able to respond to emergencies and facilitate the plan of action.
- Must be responsible for all receipts related to the barn budget.
- Must use shared notes for discussion with ranch managers at weekly meetings.
- Must maintain good relationships with all barn-related vendors.
- Must follow shut down and deep clean procedures for the barn.
- Must organize various work stations and create systems to improve flow, efficiency, and tidiness.
- Must schedule outside contractors for needed services.
- Must complete daily checklists.
- Must help in other departments as needed.
- Must work with other managers to improve systems and communication.
- Must attend and actively participate in weekly and annual meetings.
- Must be able to have difficult conversations with guests and staff.
- Must have good speaking and listening skills.
- Must be willing to learn and grow in communication skills.
- Must be able to show strong safety for riders and horses.
- Must be able to show proof of First Aid / CPR certification or pass certification on arrival.
- Must be able to communicate kindly and professionally with team members, community members, and guests.
- Must exhibit a patient and positive attitude with animals and people.
- This position also completes the tasks required in the job description of a Wrangler.
Skills
- Leadership
- Team Management
- Training
- Budget Management
- Guest Relations
- Conflict Resolution
- Interpersonal Communication
- Problem Solving
- Western Riding
- Horsemanship
- Herd Management
- Horseback Riding Instruction
- Horse Vetting
- First Aid / CPR
- Wilderness First Responder
- Horse Safety
- Inventory Management
- Scheduling
- Hiring
- Customer Service
- Safety Management
- Maintenance
- Organizational Skills
- Time Management
Location
- Red Horse Mountain Ranch
Work Type
- Full-time
Experience Level
- Department Leader
- Experience guiding in the outdoor adventure industry
- Experience with handling emergency situations
- Experience in leading horseback rides, giving horseback instruction, and vetting
- Must have skills in Western riding and horsemanship and experience in working with a herd
Education Level
- Wilderness First Responder certification
- Horse Safety class certification
- First Aid / CPR certification
Benefits
- Wilderness First Responder certification paid for by Red Horse Mountain Ranch
- Horse Safety class paid for by Red Horse Mountain Ranch
About the Company
- Red Horse Mountain Ranch is a world-class dude ranch.