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About the Role
New York Life is seeking a Payroll Associate (PF2) to join our HR Payroll team. This role supports the execution of end-to-end payroll processing within an in-house SAP Employee Central Payroll (ECP) environment. The Payroll Associate will perform core payroll activities, partner with internal stakeholders, and help oversee outsourced operational support. This position requires a detail-oriented professional who can manage routine payroll processes independently, apply sound judgment to resolve issues, and contribute to continuous process improvement initiatives.
Responsibilities
- Execute and support bi-weekly payroll processing in SAP Employee Central Payroll (ECP)
- Review and validate payroll data including hires, terminations, pay changes, and adjustments
- Perform payroll audits, reconciliations, and issue resolution
- Ensure payroll is processed accurately and in accordance with established timelines
- Provide day-to-day oversight and guidance to offshore payroll support team (Accenture)
- Review work output for accuracy, completeness, and adherence to service standards
- Manage garnishment processes in coordination with third-party vendor (Strada)
- Monitor vendor performance and ensure service level expectations are met
- Respond to payroll-related inquiries through case management systems
- Partner with HR, Employee Relations, and other internal teams to resolve pay-related issues
- Ensure timely, accurate, and professional communication with stakeholders
- Participate in payroll system testing (e.g., support packs, enhancements, process changes)
- Identify opportunities to streamline processes and improve efficiency
- Support implementation of automation and process improvements
- Ensure adherence to payroll policies, procedures, and internal controls
- Maintain accurate documentation and support audit activities
- Collaborate with Payroll Tax team and other stakeholders as needed
Requirements
- Bachelor’s degree preferred or equivalent work experience
- 2–3 years of payroll, HR operations, or related experience
- Working knowledge of payroll systems (SAP ECP preferred)
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a deadline-driven environment
- Effective communication and problem-solving skills
- Knowledge of garnishments and payroll compliance processes
- Experience supporting payroll system testing or implementations
Location
- Hybrid
Work Type
- Hybrid - 3 days per week
Experience Level
- 2-3 years
Education Level
- Bachelor's degree preferred or equivalent work experience
Salary/Compensations
- $65,000-$83,000
Benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
About the Company
- At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
- Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
- Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
- As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter.
- Your ideas drive what’s next, and your growth powers it.
Equal Opportunity
- At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities.
- We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together.
- This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
- By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
- Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
- We're proud that due to our mutuality, we operate in the best interests of our policy owners.