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About the Role

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As a Strategic Account Director, you will serve as the senior executive accountable for Microsoft's relationship with one of our largest and most strategically important enterprise customers. The role is focused on driving customer transformation with Microsoft's strategic enterprise customers, partnering with senior customer executives, leveraging Microsoft's full solution portfolio, and driving business outcomes through AI, Copilot, Security, Cloud, and broader digital transformation initiatives. This role requires strong customer relationships, executive engagement, sales leadership, and account planning capabilities.

Responsibilities

Own and execute the strategic account plan for assigned enterprise customers.
Build executive relationships with senior business and technology decision makers.
Lead large, complex sales motions across Microsoft solution areas.
Drive AI, Security, and Cloud transformation conversations.
Coordinate virtual teams across STU, CSU, engineering, partners, and specialists.
Deliver revenue growth, market share expansion, and customer business outcomes.
Influence long-term customer strategy and digital transformation initiatives.
Maintain forecasting and pipeline discipline while achieving quota targets.
Build and maintain trusted advisor relationships with C-suite executives, board-level stakeholders, and senior business decision makers.
Develop deep understanding of customer business priorities, industry trends, competitive pressures, and transformation objectives.
Influence strategic technology investments and enterprise-wide digital transformation initiatives.
Represent Microsoft as a senior executive sponsor and advocate for customer success.
Create and execute comprehensive multi-year account strategies aligned to customer business objectives and Microsoft's growth priorities.
Identify and drive opportunities across Azure, Security, Modern Work, Data & AI, Business Applications, and Copilot.
Develop actionable account plans that drive customer value, cloud consumption, and long-term revenue growth.
Anticipate emerging customer needs and position Microsoft as a strategic transformation partner.
Achieve or exceed assigned revenue, consumption, and market-share objectives.
Lead complex sales cycles involving multiple business units, geographies, decision makers, and stakeholders.
Accelerate strategic opportunities from qualification through close while ensuring alignment with customer outcomes.
Drive expansion opportunities through workload growth, solution adoption, and executive sponsorship.
Negotiate large, complex commercial agreements that create mutual value for Microsoft and the customer.
Lead customer conversations around AI transformation, responsible AI adoption, generative AI innovation, and Copilot business value.
Connect Microsoft technologies to measurable business outcomes, productivity improvements, and operational efficiencies.
Guide customers through organizational and technical change management associated with transformative technology adoption.
Serve as a thought leader on emerging technologies, industry disruption, and future-state business innovation.
Lead large virtual account teams across sales, technical, consulting, customer success, support, engineering, and partner organizations.
Align internal and external stakeholders around shared objectives and execution strategies.
Remove organizational barriers and drive accountability across complex stakeholder environments.
Foster collaboration, inclusion, and high-performance team culture.
Drive measurable business results through successful deployment and adoption of Microsoft solutions.
Improve customer satisfaction, executive engagement, and long-term account health.
Champion customer needs internally while ensuring alignment with Microsoft priorities.
Create customer advocates through consistent delivery of value and business impact.

Requirements

Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.
6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
8+ years experience closing large, complex agreements/deals.
Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Skills

AI
Copilot
Security
Cloud
Digital Transformation
Azure
AI Workplace
AI Business Processes
Data & AI
Modern Work
Business Applications
Executive Presence
Strategic Influence
Strategic Account Management
Business Acumen
Consultative Selling
Value-Based Selling
AI Transformation Leadership
Customer Obsession
Cross-Functional Leadership
Negotiation
Deal Strategy
Data-Driven Decision Making
Growth Mindset
Continuous Learning

Experience Level

10+ years experience working in an industry and/or driving digital transformation
9+ years experience working in an industry and/or driving digital transformation
13+ years experience in working in an industry and/or driving digital transformation
6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives
8+ years experience closing large, complex agreements/deals
13+ years experience working in an industry and/or driving digital transformation
11+ years experience working in an industry and/or driving digital transformation

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

USD $133,000 - $222,700 per year (U.S. typical base pay range)
USD $170,300 - $239,800 per year (San Francisco Bay area and New York City metropolitan area base pay range)

Benefits

Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.