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About the Role
The Marketing Operations Specialist ensures the Marketing team's daily operations run smoothly and on time. This role manages weekly reporting, owns the marketing inbox ticketing system, and oversees the implementation and optimization of the Zendesk platform. The position is also responsible for field-facing communications, ad hoc signage requests, project management for new signage tests, and vendor invoicing for signage. Success requires strong organization, attention to detail, and the ability to manage multiple workstreams and cross-functional relationships.
Responsibilities
- Own Marketing Reporting and the ticketing platform, ensuring the team has accurate, timely data and a reliable system for managing inbound requests
- Own the weekly reporting process for the Brand Marketing team, ensuring timely, accurate delivery to stakeholders
- Serve as primary owner/administrator of the team's ticketing platform, managing intake, routing, prioritization, and resolution of requests
- Maintain and continuously improve reporting templates and dashboards for accuracy, clarity, and efficiency on our technology platform (Zendesk)
- Partner cross-functionally to gather and validate data inputs needed for reporting
- Evaluate data to identify recurring field issues, building dashboards and providing data-driven recommendations to optimize brand initiatives.
- Serve as Field Communication process owner, ensuring the field consistently receives clear, timely, and on-brand information
- Own end-to-end process for field-facing communications, including the weekly brew, monthly Coaches and FZ presentations, and ad hoc communications for regional events
- Partner with cross-functional stakeholders to gather content and ensure communications are accurate, timely, and on-brand
- Build and maintain a consistent cadence and calendar for recurring field communications
- Serve as point of contact for ad hoc regional event communication needs, ensuring field teams have what they need to execute successfully
- Manage Ad Hoc Signage and Vendor Invoicing, supporting cross-functional partners outside of the core signage program
- Serve as intake and fulfillment owner for ad hoc signage requests from cross-functional partners, outside of the core signage program
- Project manage new signage type tests as needed, partnering with cross-functional teams and vendors
- Manage vendor invoicing for all signage, ensuring timely and accurate processing
- Other duties as assigned
- Project Management support for local field marketing activation programs and corporate enterprise partnerships
- Support turnkey local marketing programs that boost brand awareness with the target market and drive engagement with field leaders tied to seasonally relevant events (eg Rush Week College Drink Sampling, College Move In-Day)
- Maintain key program partners at the corporate level that support local activations at scale across Dutch Bros markets. (eg College Housing Affiliations)
Requirements
- Bachelor's Degree in Marketing, Business, or a related field, required
- 2-3 years of experience in marketing operations, marketing coordination, or a related role
- Experience managing ticketing systems, project management tools, or similar operational platforms preferred
- Experience with reporting, budget tracking, or vendor invoicing preferred
- Must have the ability to work collaboratively with team members and internal/external stakeholders
- Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
- Must be able to collaborate in-person with occasional impromptu in-person meetings
- Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
- Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
- Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
- Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
- Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
- Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
- Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.
Skills
- Project Management
- Process Ownership & Documentation
- Reporting & Data Accuracy
- Vendor Management and Invoicing
- Cross-Functional Collaboration
- Workflow Optimization & Automation
- Clear Business Communication and Critical Thinking
- Manage Temporary Employee Support
- Ability to Adjust to High Growth and Scale
- Zendesk
Location
- Tempe, Arizona
Work Type
- In-office 4 days per week
- Optional remote work days on Fridays
Experience Level
- 2-3 years of experience
Education Level
- Bachelor's Degree in Marketing, Business, or a related field
Salary/Compensations
- DOE
About the Company
- Dutch Bros Coffee is a fun-loving, mind-blowing company that makes a difference one cup at a time.
- If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!