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About the Role
Johnson Controls, a global leader in thermal management and building systems, helps customers improve energy productivity, reduce emissions, and operate with precision in critical industries like data centers and healthcare. We have a history of delivering performance for over 140 years, backed by advanced technology and a strong field organization.
Responsibilities
- Coordinate employee safety statistics.
- Track safety training.
- Manage truck inventory counts.
- Generate on-call schedules.
- Assist with customer surveys and follow up on connected system needs.
- Schedule customer service requests from initiation to completion.
- Maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians.
- Generate and track customer orders.
- Process shipments.
- Track branch and vehicle inventories.
- Set up new customer accounts.
- Work with vendors on invoice and shipment issues.
- Ensure technical service work is completed in a reasonable timeframe and to customer expectations.
- Analyze and assess technical team performance and adjust as needed to enhance customer satisfaction cost-effectively.
- Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics.
- Develop and maintain long-term relationships with customers and subcontractors.
- Prepare and upload yearly, monthly, and weekly inventory counts into company platforms.
- Create new employee trunk locations, tool, and product inventories.
- Participate in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.
- Research and follow up on questions identified during monthly business reviews.
- Ensure all customer account information required for call management and task scheduling is up to date in NxGen.
- Create new customer accounts, reconcile updates, and manage changes with account information.
- Facilitate administration of warranty claims.
- Track and update monthly, quarterly, and annual inventory cycle counts.
- Create RMAs, prepare shipments for return, track receipt, and follow up on any delays.
- Perform other assigned duties and administrative activities.
Requirements
- High school diploma or equivalent required.
- Minimum of five years of service industry experience managing service operations and/or service scheduling.
- Ability to perform work independently.
- Solid organizational and attention to detail skills.
- Strong interpersonal skills to effectively communicate with both internal and external clients.
- Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Proficient computer skills within Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage.
- Strong data management capabilities.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet business application usage
- Data management
Location
- In office
Work Type
- Full-time
Experience Level
- Minimum of five years of service industry experience managing service operations and/or service scheduling.
Education Level
- High school diploma or equivalent
- Associate's degree preferred
Salary/Compensations
- $28.00-$38.50 (Hourly rate)
Benefits
- Competitive pay
- Paid vacation, holidays, and sick time
- Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one
- Extensive product and on-the-job/cross-training opportunities
- JCI Employee discount programs
About the Company
- Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
- We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
- For more than 140 years, Johnson Controls has delivered performance where it really matters.
- Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Equal Opportunity
- Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).
- When requested, accommodation will be provided throughout all stages of the recruitment and selection process.
- Any information you provide related to accommodation measures will be treated as confidential.
- A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.