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About the Role
This role is crucial for supporting pharmacy operations by assisting with scheduling, dispatching, record keeping, and customer outreach. You will play a key part in coordinating deliveries, managing shipments, and ensuring the smooth flow of materials, contributing to our mission of creating better health for all Canadians.
Responsibilities
- Assist with scheduling and dispatching responsibilities, including record keeping.
- Provide back-up support and organization for Pharmacy operations.
- Handle filing and general administration.
- Conduct outreach to customers and patients via phone, text, or email for scheduling deliveries.
- Support patients with inquiries regarding order status and deliveries.
- Coordinate deliveries and route orders using logistics software.
- Prepare orders for shipment according to protocols and coordinate third-party logistics pickup and drop-off.
- Manage office duties including cleaning, ordering and stocking supplies, and shipping/receiving.
- Support continuous improvement and optimization of shipping/receiving and logistics processes.
- Receive shipping orders and perform quality control, including cold chain procedures.
- Prepare shipping labels and packages following delivery and cold chain protocols.
- Maintain inventory of pharmacy and shipping materials and order new supplies.
- Assist with deliveries during working hours or to cover staff during holidays.
- Manage incoming and outgoing shipping products and coordinate the flow of materials.
- Dispose of cardboard boxes daily.
- Maintain open communication with drivers to ensure smooth operations.
- Communicate with courier customer support as needed.
- Manage customer service interactions between clinical staff, patients, and clinics from a shipping/logistics standpoint.
- Check and ensure all medications are ready and packed for delivery each morning.
- Communicate and coordinate with the logistics and warehouse team at other GreenShield sites.
- Act as a representative of the GreenShield Pharmacy.
- Care for designated GreenShield automobiles.
- Assist with day-to-day duties as delegated by the pharmacy manager.
Requirements
- Ability to work independently.
- Highly organized and self-driven.
- 2+ years of experience in shipping, logistics, or warehouse environment.
- Must have a valid G license.
- Proficiency in English is required.
Skills
- Scheduling
- Dispatching
- Record keeping
- Customer outreach
- Logistics software
- Shipping protocols
- Cold chain procedures
- Inventory management
- Communication
Location
- London, Ontario
Work Type
- On-site
- Part-time
Experience Level
- 2+ years
Salary/Compensations
- CAD $43,721.00 - 68,706.00
About the Company
- GreenShield is a not-for-profit social enterprise founded in 1957 with a mission to support better health for all Canadians.
- We are the only not-for-profit social enterprise that brings coverage and care together.
- We are noble challengers, purposefully building a better way.
- Our culture is one where everyone's voice is heard and valued.
- We dare to challenge the status quo and are driven by people who have challenged theirs.
- We believe our people are critical to our overall success.
- Inclusivity makes us a stronger, smarter and more informed organization.
- We encourage applications from all candidates and will accommodate needs under human rights legislation.
Equal Opportunity
- GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.
- We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
- Information received relating to accommodation will be addressed confidentially.
- Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file.
- Your résumé will be held in strict confidence and will be viewed only by the Organization.
- Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).