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About the Role

In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey. If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.

Responsibilities

Conduct customer check-in, and prepare and issue boarding passes
Assist pre-boarding customers and provide information on flight schedules and routes
Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
Active movement throughout the airport to attend to the assigned work area

Requirements

Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
Ability to walk long distances and stand for long periods
Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
The ability to work within strict timelines in order to maintain on-time performance
Ability to adhere to Air Canada’s attendance and grooming standards
Previous customer service experience with strong interpersonal skills
Excellent communication and teamwork skills
Strong ability to solve problems and find solutions, in line with the guidelines and policies
Safety and security conscious
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations.
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Skills

Bilingual in English and one or more of the following languages: French, German, and Greek
Fluent in one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, Arabic, Hebrew, Portuguese, Hindi, Punjabi
Interpersonal skills
Communication skills
Teamwork skills
Problem-solving skills

Location

Toronto, ON, Canada

Work Type

On-site
Full-Time

Salary/Compensations

$19.88/hour

Benefits

Generous employee travel program (eligible after 28 weeks of service)
Health and dental plans for employee and family
Training and development tools

About the Company

Air Canada is one of the leading employers in Canada.
Air Canada is Canada’s largest airline.
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

Equal Opportunity

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.