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About the Role

The Estore Fulfilment Coordinator is responsible for the accurate and timely fulfilment of online orders within the UK fulfilment centre, including order processing, pick-pack, dispatch, and inventory management.

Responsibilities

Process orders from the e-commerce platform.
Pick, prepare, and meticulously hand label creations and pack orders according to Le Labo's packaging standards.
Ensure all international regulations and paperwork are followed.
Dispatch all orders within 2 business days of receipt.
Ensure packages are picked up by shipping carriers in a timely manner.
Receive deliveries and verify quantities against the Purchase Order.
Record, replenish, and maintain stock and supply levels.
Ensure all product batch codes are within their expiry dates.
Maintain and update product quantity and availability on the e-commerce website.
Provide professional and responsive customer service via telephone.
Investigate and resolve customer queries and order-related issues with tailored solutions.
Collaborate with internal teams to resolve complex customer or fulfilment issues.
Liaise with Concierge for special requests and orders.
Support high-volume trading periods with efficiency during fluctuations in daily order volumes.

Requirements

Excellent organizational skills and the ability to multitask.
Ability to manage time and prioritize work assignments.
Ability to function independently after training to complete assignments.
Strong attention to detail and accuracy.
Good understanding of stock availability and online product management.
Must be passionate about providing an exemplary customer experience.
Proficiency with Mac Applications and Microsoft Office.
Experience in E-commerce shipping software.
Excellent communication and teamwork skills.
Comfortable delivering results in a busy, fast-paced environment.

Skills

Organizational Skills
Multitasking
Time Management
Prioritization
Attention to Detail
Accuracy
Stock Availability Management
Online Product Management
Customer Experience
Mac Applications
Microsoft Office
E-commerce Shipping Software
Communication Skills
Teamwork Skills

Location

London

Work Type

On-site
Full-time