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About the Role
The New York Public Library is seeking a bright, dynamic, and enthusiastic manager to provide leadership and direction to a team of public service professionals at the Riverside Library. The Library Manager must have a passion for creating an environment of teamwork that embraces change and excellent customer service, possess effective management skills and experience, and be knowledgeable about the administrative and programmatic operations of public libraries in an urban setting.
Responsibilities
- Manages the day-to-day operations of the branch including information, circulation, outreach, and programming services.
- Serves as the hiring manager for the site and is responsible for the ongoing development, evaluation, training, and discipline of staff.
- Has overall responsibility for branch appearance and layout, procurement of furniture and supplies, and the branch’s operational budget.
- Develops and implements strategies to enhance the onsite user experience, using statistics and metrics to tailor services to meet local community needs.
- Builds partnerships with local businesses, community organizations, elected officials, and community leaders.
- Partners with Programming units to develop and facilitate innovative programs for the community’s diverse patron base.
- Maintains and updates the Library’s collection profile, including merchandising material and communicating collection needs.
- Focuses overall effort on providing exceptional customer service, rallying the Branch Library team around this goal and resolving patron complaints.
- Collaborates with Library Network Manager and other departments to improve service quality and variety, ensure site maintenance, and operational technology.
- Stays current in public library matters through professional development, involvement in professional organizations, and attending professional meetings.
- Performs related duties as required.
Requirements
- Bachelor's degree; or an equivalent combination of education and experience.
- Substantial public library experience working in a variety of roles displaying administrative, supervisory, and leadership skills.
- Successfully demonstrated commitment to providing consistent, high-quality public services.
- Excellent interpersonal, oral, and written communication skills including the ability to serve as an enthusiastic ambassador for the Library.
- Successfully demonstrated experience supervising, training, and mentoring staff.
- Demonstrated ability to exercise sound judgment, identify and assess problems, and decisively implement appropriate solutions or recommendations.
- Ability to work well independently and collaboratively across the Library.
- Creativity, flexibility, and initiative in accommodating community and staff needs.
- Commitment to diversity and inclusion.
- Experience implementing or enforcing library policies and procedures.
- Knowledge and understanding of emerging library technologies, service and programming trends for people of all ages in urban public libraries.
- Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices.
- Hires and manages all staff in building.
- Oversees branch programmatic and supplies budget.
- Monitors personnel budget.
Skills
- Management
- Leadership
- Customer Service
- Interpersonal Communication
- Oral Communication
- Written Communication
- Supervision
- Training
- Mentoring
- Problem Solving
- Collaboration
- Creativity
- Flexibility
- Initiative
- Diversity and Inclusion
- Policy Enforcement
- Library Technology
- MS Word
- MS Excel
- MS Powerpoint
- Google Applications
- PC
- Mac
- E-reader devices
Location
- Riverside Library
Work Type
- Full Time
Experience Level
- Managerial
- Supervisory
Education Level
- Bachelor's degree
- Master’s degree in Library and Information Studies preferred
Salary/Compensations
- $77,682 / year
Benefits
- Union membership (Local 1930)
About the Company
- The mission of the New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen our communities by providing free access to physical and electronic resources.
- The Riverside branch dates to 1897 and has evolved into a modern library located on the Upper West Side of Manhattan, serving over 237,000 patron visits per year.
- The Library offers a comprehensive service to all those who live, work and study in the changing Lincoln Square neighborhood.
Equal Opportunity
- All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues, Be Resourceful in solving problems, Be Curious in all aspects of your work, Be Welcoming and Inclusive.