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About the Role
The Contact Handling Experience team within Amazon Customer Service is seeking a Senior Software Development Engineer to lead technical strategy and support team growth through mentorship. You will help define the technical strategy for evolving Customer Service towards a vision that leverages Generative AI to provide support at scale for both customers and associates.
Responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.
Requirements
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Skills
- Lambda
- Fargate
- React
- Generative AI
Location
- CAN, ON, Toronto
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's degree in computer science or equivalent
Salary/Compensations
- 150,700.00 - 251,700.00 CAD annually
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- RRSP
- Registered Retirement Savings Plan (RRSP)
- Deferred Profit Sharing Plan (DPSP)
About the Company
- Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates.
- Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
- The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service.
- Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
Equal Opportunity
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.