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About the Role
The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations. This role assists with establishing and developing customer relationships by providing exceptional customer service. Responsibilities include developing the branch’s house accounts, seeking new growth opportunities with current and new clients, and overseeing client communication regarding all aspects of the account.
Responsibilities
- Develops customer relationships via phone, email, and in person.
- Negotiates with transportation carriers and providers to obtain and set rates and determine services.
- Researches and identifies growth opportunities within the branch’s house accounts.
- Investigates, actions, and establishes new customer leads and opportunities.
- Examines customer requests to provide the best service options and pricing.
- Proactively handles customer shipment requests.
- Utilizes the TMS system and provides data input for material movement, planning, and scheduling.
- Provides direction and sets pricing guidelines for the Carrier Sales team.
- Monitors shipment tracking from pickup through delivery and communicates updates to customers or Key Account Managers.
- Ensures customer expectations are met or exceeded through close communication with the Carrier Sales team.
- Tracks and traces shipments to ensure accurate and up-to-date information is provided to customers.
- Prepares spend reports and holds regular check-ins (QBR or MBR) with customers.
- Performs other duties, responsibilities, and project work as assigned by manager.
Requirements
- High School Diploma or equivalent (GED) required.
- 3 years’ experience in logistics, transportation brokerage, or related field required, 5+ years preferred.
- Experience with transportation management systems.
Skills
- Proficient with all Microsoft Office applications (Word, Excel, Teams, PowerPoint).
- Solid analytical experience in Excel required.
- Driven, enthusiastic, and highly motivated.
- High attention to detail and ability to multitask.
- Strong organizational skills.
- Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
- Excellent interpersonal communication and problem-solving skills (verbal, written, and in person).
- Strong prioritization skills and works with a sense of urgency.
- Proficiency in using a Windows-based computer.
- Strong ability to persuade, negotiate, and influence others.
- Ability to work flexible hours.
- Strong mathematical skills for pricing, negotiating, and project development.
Location
- South San Francisco, CA
Work Type
- Full Time
- Office-based environment
Experience Level
- 3 years' experience in logistics, transportation brokerage, or related field required
- 5+ years preferred
Education Level
- High School Diploma or equivalent (GED)
- College degree in Business Administration, Logistics or Supply Chain Management preferred
Salary/Compensations
- $80,000.00 – $90,000.00 Annual
Benefits
- Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
- Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
About the Company
- DSV is a global leader in transport and logistics.
- DSV's purpose is to keep customers’ supply chains flowing and enable their business by ensuring reliable and efficient transport and logistics services.
- DSV's vision is to create long-term, sustainable growth and value for customers, employees, shareholders, and society.
- Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
- DSV's commitment to sustainable business practices is a central element of its overall business strategy.
- DSV is on an extraordinary journey of growth and aims to shape the future of logistics.
- DSV fosters a dynamic environment built on collaboration, accountability, and action.
- DSV values inclusivity, embraces different cultures, and respects the dignity and rights of every individual.
Equal Opportunity
- DSV is an equal employment opportunity employer.
- Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
- If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
- If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
- DSV reserves the right to defer or close a vacancy at any time.